Leisure Club Assistant

Valor Hospitality; Stratford-upon-Avon; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

Exclusive discounts for you and family

Hotel discounts UK hotels from £30 B&B

Discounted stays for friends andfamily

50% discount in restaurants/bars

Free meals on duty

Cycle To Work Scheme up to 40% savings

Refer-a-friend bonuses from £250

Job summary

Valor Hospitality is seeking a Leisure Club Assistant in Stratford-upon-Avon to deliver a high-quality leisure experience for guests. You will assist with bookings, handle payments, supervise pool and gym areas, and support fitness programmes while ensuring cleanliness and safety.

The role requires strong customer service, flexibility to work evenings and weekends, and a valid First Aid/CPR certification. Join a team focused on guest satisfaction and wellbeing within our leisure facilities.

Qualifications

• Experience in a customer-facing role, ideally within leisure or hospitality.
• Valid First Aid and CPR certification is highly desirable.
• Excellent verbal and written communication skills.
• Ability to work effectively within a team and adapt to shifts (evenings/weekends).

Responsibilities

• Greet and assist guests in a friendly and professional manner, providing information about facilities and programmes.
• Maintain cleanliness and safety of all facilities and equipment.
• Monitor pool and gym areas to ensure a safe environment.
• Support delivery of leisure and fitness programmes and classes.
• Carry out front desk duties including bookings, payments and inquiries.
• Conduct regular health and safety checks and report issues.

Skills

Customer Service Experience

First Aid Certification

Communication Skills

Team Player

Flexibility

Job description

£12.71 per hour. Occasional Worker Contract

Are you passionate about fitness and wellness?

Join our team as a Leisure Club Assistant, where you'll play a crucial role in delivering a high-quality leisure experience to our guests. With a focus on customer satisfaction and safety, you'll support the smooth operation of our leisure facilities, ensuring they are clean, well-maintained, and welcoming to all visitors.

Key Responsibilities

Customer Engagement: Greet and assist guests in a friendly and professional manner, providing information about facilities, services, and programmes.

Facility Maintenance: Ensure all equipment and areas are clean, safe, and in good working condition, following health and safety protocols.

Pool and Gym Supervision: Monitor activity within the pool and gym areas to ensure a safe environment for all users.

Programme Support: Assist with the delivery of leisure and fitness programmes, including group classes and one-on-one sessions.

Administrative Duties: Carry out front desk operations, including bookings, payments, and membership inquiries.

Health and Safety: Conduct regular checks and report any issues to ensure compliance with health and safety regulations.

Desired Skills and Qualifications

Customer Service Experience: Previous experience in a customer-facing role, ideally within the leisure or hospitality industry.

First Aid Certification: Valid First Aid and CPR certification is highly desirable.

Communication Skills: Excellent verbal and written communication skills.

Team Player: Ability to work effectively within a team environment.

Flexibility: Willingness to work various shifts, including evenings and weekends.

In addition to competitive rates of pay, we also offer:

• Exclusive discounts for you, your friends and family
• Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.
• Discounted stays for friends and family.
• 50% discount when dining in our restaurants and bars.
• Free meals while on duty, keeping you well-fuelled.
• Access to high-street discounts on a range of shops, experiences and more.
• Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
• Generous refer-a-friend bonuses, starting at £250.
• Caring for your health and wellbeing, both in and outside of work
• A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
• Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
• Healthcare Cash Plan options, from just £5 per month.
• Supporting your hospitality career growth
• Fully funded apprenticeship programmes.
• Internal development programmes, designed to support you as you grow within your role.
• Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.

Fancy joining our team?

We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Expected Salary (this is not sent to the employer)