Legal Receptionist

Oculus Legal Group; Manchester; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme with employer contribu

Job summary

Oculus Legal Group in Manchester is seeking a Legal Receptionist & Client Services Coordinator to join the Central Services team. You will be the first point of contact for clients, visitors and callers, helping to create a welcoming, professional and efficient environment.

Reporting to the Operations Manager, you’ll oversee the day-to-day running of reception and meeting room facilities, corporate hospitality and client services.

Qualifications

• Previous experience in reception, front-of-house, telephony or other customer-facing role.
• Excellent verbal and written communication with a professional telephone manner.
• Professional and approachable manner with clients, visitors and colleagues.
• Strong organisational and time-management skills.
• Comfortable handling confidential information with discretion.

Responsibilities

• Welcome clients, visitors and suppliers, ensuring a professional first impression.
• Manage visitor sign-in, security passes and access procedures.
• Answer and transfer calls, take and distribute messages.
• Coordinate meeting room bookings and prepare rooms for meetings or events.
• Arrange different meeting room layouts and ensure refreshments and stationery.
• Organise catering and refreshments for meetings and client events.
• Monitor and replenish kitchen, meeting room and hospitality supplies.
• Receive and distribute post and courier items; coordinate courier bookings.
• Support travel bookings and other admin requirements.
• Keep front-of-house areas clean, organised and well presented.
• Raise facilities, maintenance and building issues with the Operations Manager.
• Process cash receipts and paperwork for Accounts.
• Support client events, networking functions, seminars and internal events.
• Follow confidentiality, GDPR, security, health and safety procedures.

Skills

Front-of-house experience

Verbal and written communication

Organisational skills

Time management

Discretion with confidential info

Tools

Microsoft Outlook

Telephone switchboards

Job description

Legal Receptionist & Client Services Coordinator

Salary of £26,227.50 per annum

Support with training and career development

UK200-listed commercial law firm

We’re working with a well-established commercial law firm in Manchester who are looking for a Legal Receptionist & Client Services Coordinator to join their Central Services team. This is a key front-of-house role where you’ll be the first point of contact for clients, visitors and callers, helping to create a welcoming, professional and efficient environment.

Reporting to the Operations Manager, you’ll take responsibility for the day-to-day running of reception and meeting room facilities, alongside a range of office, hospitality and client services responsibilities.

• Welcome clients, visitors and suppliers, ensuring a professional and friendly first impression
• Manage visitor sign-in, security passes and access procedures
• Answer, screen and transfer incoming calls, taking and distributing messages accurately
• Coordinate meeting room bookings and prepare rooms for meetings, training sessions and events
• Arrange different meeting room layouts and ensure rooms are stocked with refreshments and stationery
• Organise catering, hospitality and refreshments for meetings and client events
• Monitor and replenish kitchen, meeting room and hospitality supplies, placing orders when required
• Receive and distribute post, deliveries and courier items, as well as coordinating courier bookings
• Support travel bookings and other administrative requirements as needed
• Keep reception, meeting rooms, kitchens and other front-of-house areas clean, organised and well presented
• Raise facilities, maintenance and building issues with the Operations Manager
• Process cash receipts and supporting paperwork for the Accounts team
• Support client events, networking functions, seminars and internal events, including set-up and clear-down
• Follow confidentiality, GDPR, security, health and safety and visitor management procedures

What we’re looking for:

• Previous experience in reception, front-of-house, telephony or another customer-facing role
• Excellent verbal and written communication skills with a professional telephone manner
• A professional and approachable manner when dealing with clients, visitors and colleagues
• Strong organisational and time-management skills
• Comfortable handling confidential information with discretion
• Reliable, punctual, proactive and flexible, with the ability to manage competing priorities
• A good team player with a focus on providing a positive client experience
• Experience within a legal, professional services or corporate environment would be advantageous
• Experience with telephone switchboards, meeting coordination and Microsoft Outlook would also be useful

What’s in it for you:

• £26,227.50 per annum
• 25 days annual leave plus bank holidays, with the option to buy additional leave
• Pension scheme with employer contributions and life assurance
• Enhanced family leave and health and wellbeing support
• Structured training and ongoing career development
• Staff referral bonus and discounted legal services
• Regular social events and a paid birthday day off