Office Services Manager - Law - Manchester

CB Resourcing Ltd; Lancashire; Hybrid; GBP 38,000 - 48,000; Full time

Benefits offered by this job

Hybrid working

Private medical options

Pension arrangements

Life assurance

Training and development opportunities

Wellbeing benefits

Job summary

CB Resourcing Ltd's client, a respected law firm in Manchester, seeks an Office Services Manager to oversee the day-to-day running of the Manchester office and support wider UK operations.

You will supervise and develop the Office Services team, liaising with internal stakeholders and external visitors to ensure a first-class service and efficient facilities. Hybrid working and a strong benefits package are on offer.

Qualifications

• Experience in office services, facilities operations or workplace management.
• Demonstrated supervisory or team leadership experience.
• Strong organisational, prioritisation and communication skills.
• Proactive, solutions-focused and able to handle multiple priorities.

Responsibilities

• Supervise day-to-day delivery of office services operations.
• Coach, review and support development of team members.
• Liaise with internal stakeholders, visitors, suppliers and contractors.
• Coordinate meeting room support, hospitality and facilities requirements.
• Process invoices, maintain records and support budget administration.
• Assist with office moves and wider workplace projects.
• Support incoming/outgoing mail services and reception activities.
• Maintain visitor procedures, passes and reception support as needed.

Skills

Office management

Supervisory leadership

Organisational skills

Stakeholder management

Communication skills

Attention to detail

Proactive problem-solving

Client service

Team development

IT skills

Tools

MS Office

Facilities software

Budget tracking

Job description

Office Services Manager - Law - Manchester

This is an opportunity to join a highly regarded law firm with a strong reputation for investing in its people, providing outstanding employee benefits, and fostering a collaborative working culture. Due to continued growth, the firm is looking to appoint an Office Services Supervisor to oversee the day-to-day running of its Manchester office and support wider operational activities across the UK network.

Working as part of the Operations team, you will play a key role in ensuring the office environment runs smoothly and efficiently while delivering a first-class service to both internal stakeholders and external visitors. You will also have responsibility for supervising and developing members of the Office Services team.

Key responsibilities and objectives will include:

• Supervising the day-to-day delivery of office services operations
• Managing and developing team members through coaching, reviews, appraisals and regular one-to-ones
• Liaising with internal stakeholders, visitors, suppliers and contractors
• Managing meeting room support and hospitality services
• Coordinating office supplies, stationery, refreshments and facilities requirements
• Processing invoices, maintaining records and supporting budget administration
• Assisting with office moves and wider workplace projects
• Supporting incoming and outgoing mail services
• Maintaining visitor procedures, passes and reception support when required
• Managing rotas, holiday records and operational scheduling
• Ensuring compliance with health and safety policies, records and documentation
• Helping maintain a well-presented, efficient and welcoming office environment at all times
• Acting as a First Aider and supporting wider operational requirements as needed

The successful candidate will offer:

• Previous experience managing office services, workplace or facilities operations
• Supervisory or team leadership experience
• Excellent organisational and prioritisation skills
• Strong communication skills and the ability to build relationships at all levels
• A proactive, solutions-focused approach
• Strong client service and stakeholder management skills
• High levels of attention to detail
• The ability to work effectively under pressure and manage competing priorities
• A flexible approach and ability to adapt to changing business needs
• Good IT skills across a range of business systems and software
• A collaborative mindset and willingness to contribute ideas and improvements

The firm offers an outstanding benefits package including generous annual leave, hybrid working, private medical options, enhanced family policies, wellbeing benefits, pension arrangements, life assurance, subsidised backup care, training and development opportunities, and a range of additional lifestyle benefits.

This role would suit an experienced Office Services, Facilities, Workplace or Operations professional looking to join a successful organisation where service excellence, employee development and career progression are genuinely valued.