Legal Practice Assistant: Client Care & Workflow Lead

Browne Jacobson LLP; Birmingham; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Private medical insurance

Pension contributions

Employee assistance programme

Wellbeing initiatives

Enhanced parental leave

Job summary

Browne Jacobson LLP is seeking a Practice Assistant to deliver high-quality workflow management and administrative support across our Legal Support Services team. You will serve as the single point of contact for fee earners, ensuring tasks are completed efficiently and accurately.

You will coordinate diary management, travel bookings, papers, and support business development activities, as well as handle billing, WIP, and file compliance.

Qualifications

• Provision of high-quality administrative support to fee earners, including client liaison and scheduling.
• Handling diary management, travel and paper preparation for meetings and hearings.
• Experience with billing, expenses, time allocation and WIP processes is advantageous.

Responsibilities

• Build and maintain client relationships and act as single point of contact for fee earners.
• Provide comprehensive administrative support across the team, including calendar, travel, agendas and papers.
• Support business development activities such as pitches and presentations, and oversee file opening/closing and compliance procedures.
• Assist with financial administration and data management to ensure accuracy across matter records.

Skills

Client service

Diary management

Travel bookings

Billing and invoicing

Attention to detail

Tools

Document management systems

Case management systems

Microsoft Office

Job description

Browne Jacobson LLP is seeking a Practice Assistant to deliver high-quality workflow management and administrative support across our Legal Support Services team. You will serve as the single point of contact for fee earners, ensuring tasks are completed efficiently and accurately.

You will coordinate diary management, travel bookings, papers, and support business development activities, as well as handle billing, WIP, and file compliance.