Legal Practice Assistant - Client Care & Workflow Lead

Browne Jacobson; Birmingham; On-site; GBP 20,000 - 28,000; Full time

Job summary

Browne Jacobson in the United Kingdom is seeking a Practice Assistant to deliver high-quality workflow management and administrative support to fee earners across our Legal Support Services team. You will coordinate tasks from inception through completion, acting as a single point of contact and ensuring client service excellence.

Your role includes diary management, travel bookings, agenda preparation, billing support, and maintaining accurate matter data across our case management systems to

Responsibilities

• Building and maintaining strong client relationships - becoming an active part in the care of clients, handling queries, managing client calls, and ensuring new prospects, clients and contacts are accurately recorded in our systems.
• Providing comprehensive administrative support to fee earners, including diary management, travel and accommodation bookings, preparation of agendas and papers, supporting business development activities such as pitches and presentations, and overseeing file opening, closing and compliance procedures.
• Assisting with financial administration, including complex billing, credit control, expenses, time allocation, disbursements, and supporting the WIP certification process, as well as managing client data rooms and ensuring accurate matter data across case and practice management systems.

Job description

Browne Jacobson in the United Kingdom is seeking a Practice Assistant to deliver high-quality workflow management and administrative support to fee earners across our Legal Support Services team. You will coordinate tasks from inception through completion, acting as a single point of contact and ensuring client service excellence.

Your role includes diary management, travel bookings, agenda preparation, billing support, and maintaining accurate matter data across our case management systems to