Legal Front Desk & Office Concierge

Labrums; St Albans; On-site; GBP 24,000 - 27,000; Full time

Benefits offered by this job

Pension scheme

22 days' holiday allowance

On-site parking

Early finish on Fridays

Job summary

Labrums in St Albans is seeking an experienced Front of House / Receptionist to be the first point of contact for clients and visitors. The role combines reception, telephony, and light office support in a small, friendly law firm.

You will greet guests, answer calls, manage meeting rooms, arrange refreshments, and handle post and supplies. Strong client service, presentation, and multitasking are essential.

Qualifications

• Experience in front of house within a law firm or professional services.
• Comfortable wearing multiple hats in a small firm.
• Confident user of case management systems.
• Excellent client service and professional presentation.

Responsibilities

• Greet clients, visitors and guests warmly and professionally, ensuring a positive first impression of the firm.
• Answer, screen and direct incoming telephone calls promptly and courteously.
• Manage meeting room bookings, ensuring rooms are set up and tidied for client meetings.
• Offer refreshments to clients and visitors and manage catering for meetings where required.
• Handle incoming and outgoing post, deliveries and couriers.
• Ensure the kitchen is fully stocked with coffee pods, water, milk and other refreshment supplies.
• Monitor and replenish stationery and general office supplies.
• Liaise with suppliers and contractors for office facilities matters.
• Keep reception, kitchen and communal areas clean, tidy and presentable at all times.
• Support health & safety and general housekeeping standards across the office.
• Accurately log and update client and matter information using the firm's case management system.
• Provide general administrative support to fee earners and the wider team as required.
• Assist with filing, scanning, photocopying and document management.
• Support the onboarding of new clients, including file opening and ID verification processes.
• Use initiative to identify and resolve day-to-day issues without needing constant direction.

Skills

Front of house experience

Legal environment experience

Communication skills

Multi-tasking

Client service

Tools

Case management system

Job description

Labrums in St Albans is seeking an experienced Front of House / Receptionist to be the first point of contact for clients and visitors. The role combines reception, telephony, and light office support in a small, friendly law firm.

You will greet guests, answer calls, manage meeting rooms, arrange refreshments, and handle post and supplies. Strong client service, presentation, and multitasking are essential.