Receptionist

Labrums; St Albans; On-site; GBP 24,000 - 27,000; Full time

Benefits offered by this job

Pension scheme

22 days' holiday allowance

On-site parking

Early finish on Fridays

Job summary

Labrums in St Albans is seeking an experienced Front of House / Receptionist to be the first point of contact for clients and visitors. The role combines reception, telephony, and light office support in a small, friendly law firm.

You will greet guests, answer calls, manage meeting rooms, arrange refreshments, and handle post and supplies. Strong client service, presentation, and multitasking are essential.

Qualifications

• Experience in front of house within a law firm or professional services.
• Comfortable wearing multiple hats in a small firm.
• Confident user of case management systems.
• Excellent client service and professional presentation.

Responsibilities

• Greet clients, visitors and guests warmly and professionally, ensuring a positive first impression of the firm.
• Answer, screen and direct incoming telephone calls promptly and courteously.
• Manage meeting room bookings, ensuring rooms are set up and tidied for client meetings.
• Offer refreshments to clients and visitors and manage catering for meetings where required.
• Handle incoming and outgoing post, deliveries and couriers.
• Ensure the kitchen is fully stocked with coffee pods, water, milk and other refreshment supplies.
• Monitor and replenish stationery and general office supplies.
• Liaise with suppliers and contractors for office facilities matters.
• Keep reception, kitchen and communal areas clean, tidy and presentable at all times.
• Support health & safety and general housekeeping standards across the office.
• Accurately log and update client and matter information using the firm's case management system.
• Provide general administrative support to fee earners and the wider team as required.
• Assist with filing, scanning, photocopying and document management.
• Support the onboarding of new clients, including file opening and ID verification processes.
• Use initiative to identify and resolve day-to-day issues without needing constant direction.

Skills

Front of house experience

Legal environment experience

Communication skills

Multi-tasking

Client service

Tools

Case management system

Job description

About the Role

We are looking for an experienced, professional and personable Front of House / Receptionist who has experience working in a legal and professional environment. The candidate will be the first point of contact for our clients and visitors. This is a varied role at the heart of a small, friendly law firm, combining reception and telephony duties with office and facilities support. You will play a key part in creating a warm, polished first impression of the firm and in keeping the office running smoothly day to day.

Key Responsibilities

Reception & Client Care

• Greet clients, visitors and guests warmly and professionally, ensuring a positive first impression of the firm
• Answer, screen and direct incoming telephone calls promptly and courteously
• Manage meeting room bookings, ensuring rooms are set up and tidied for client meetings
• Offer refreshments to clients and visitors and manage catering for meetings where required
• Handle incoming and outgoing post, deliveries and couriers

Office & Facilities

• Ensure the kitchen is fully stocked with coffee pods, water, milk and other refreshment supplies
• Monitor and replenish stationery and general office supplies
• Liaise with suppliers and contractors for office facilities matters (cleaning, maintenance, equipment)
• Keep reception, kitchen and communal areas clean, tidy and presentable at all times
• Support health & safety and general housekeeping standards across the office

Administrative & Case Support

• Accurately log and update client and matter information using the firm's case management system
• Provide general administrative support to fee earners and the wider team as required
• Assist with filing, scanning, photocopying and document management
• Support the onboarding of new clients, including file opening and ID verification processes
• Use initiative to identify and resolve day-to-day issues without needing constant direction

About You

• Previous front of house / reception experience within a law firm or professional services environment is essential
• Experience working front of house for a small firm, comfortable wearing multiple hats
• Confident, competent user of case management systems
• Calm, professional and well presented, with a genuine passion for delivering excellent client service
• Able to build rapport and communicate effectively with people at all levels, from clients and visitors to partners and support staff
• Comfortable dealing with a wide range of personalities with tact, discretion and diplomacy
• Self-motivated with strong initiative; able to prioritise and manage a varied workload with minimal supervision
• Excellent verbal and written communication skills
• Strong organisational skills and close attention to detail
• Several years' solid, relevant experience in a similar role

What We Offer

The opportunity to join a well-established, close-knit firm in the heart of St Albans, where you will be valued as a key member of the team and the face of the firm to every client who walks through the door.

• Competitive salary of £24,000 £27,000, dependent on experience
• Friendly, supportive small-firm environment
• Pension scheme
• 22 days' holiday allowance (plus bank holidays)
• On-site parking
• Early finish at 4.30pm on Fridays