Legal Case Worker

Metropolitan Thames Valley; Greater London; On-site; GBP 39,000 - 42,000; Full time

Job summary

An established industry player is seeking a dedicated Legal Caseworker to ensure compliance and manage legal processes for property access. This role involves attending court, serving legal documents, and handling complex housing cases, including hoarding and anti-social behaviour. The successful candidate will work closely with frontline staff and external stakeholders to maintain high service standards and prevent legal disputes. With a commitment to creating sustainable communities, this opportunity offers a chance to make a real impact in the housing sector.

Benefits

Generous leave

Pension plan

Healthcare benefits

Training opportunities

Qualifications

• Experience in managing complex housing and legal cases.
• Strong knowledge of compliance regulations and landlord obligations.

Responsibilities

• Manage legal processes for access to properties to meet compliance obligations.
• Attend court and serve legal documents as required.
• Advise compliance teams on legal matters.

Skills

Excellent communication skills

Strong attention to detail

Knowledge of landlord obligations

Experience managing legal cases

Proactive tenancy management

Legal expertise for court representation

Job description

Title: Legal Caseworker

Salary: £39,191 - £41,264

Location: Farringdon, London, EC1N 8JS

Perm

About Us

Metropolitan Thames Valley Housing has a vision that “everyone has a home and the opportunity to live well.” We work with partners to create sustainable and vibrant neighbourhoods where our customers want to live. With 57,000 homes and over 120,000 residents and customers, we have a real opportunity to make this vision a reality. Our people care, dare, and collaborate to ensure we achieve this - People Powered Living.

This role

Housing compliance is essential to ensuring properties are safe, habitable, and meet tenant needs. The Access team within Compliance and Technical Services manages access to properties for compliance purposes, aiming to prevent court proceedings where possible and to manage possession proceedings after all options are exhausted.

The team is responsible for the access process, mainly for the heating team, and acts as the last point of contact when access is refused or cannot be obtained by contractors or compliance teams. Reporting to the Legal Casework Team Leader, the Legal Caseworker will support the department by managing legal processes related to gaining access to properties to fulfill our obligations as a landlord.

This includes attending court, serving paperwork, and ensuring contractors follow robust access procedures. The role also involves handling cases unrelated to access, such as hoarding, subletting, or anti-social behaviour. The successful candidate will interact with frontline staff, residents, social services, and local authorities, providing support to maintain high standards of service and ensuring legal actions are appropriate and proportionate.

Responsibilities

1. Manage legal processes for access to properties to meet compliance obligations.
2. Attend court and serve legal documents as required.
3. Ensure contractors follow proper access procedures before, during, and after cases.
4. Handle cases related to hoarding, subletting, or anti-social behaviour.
5. Work with staff and stakeholders to prevent court proceedings where possible.
6. Manage possession proceedings after exhausting other options.
7. Advise and support the compliance teams and front-line staff on legal matters.

What You'll Need To Succeed

• Excellent communication skills
• Strong attention to detail
• Good knowledge of landlord obligations and compliance regulations
• Experience managing complex housing and legal cases
• Ability to deliver high-quality, proactive, and cost-effective tenancy management
• Legal expertise to handle complex cases and represent MTVH in court

What You Need To Do Now

If interested, review the attached Job Description and click 'apply now' with your CV if suitable. Interview date to be confirmed.

Additional Information

Salary is subject to annual review. We do not offer visa sponsorship. Benefits include generous leave, pension, healthcare, training, and more.