Complex Case Worker

Forward Leeds; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Complex Needs Worker to join their dynamic team in London. This full-time role focuses on supporting young individuals facing challenges such as substance misuse and mental health issues. The ideal candidate will possess strong team management skills and a proactive approach to service delivery. You'll have the opportunity to make a meaningful impact by improving access to treatment and providing tailored interventions. Join a forward-thinking organization dedicated to empowering individuals and fostering positive change in their lives.

Benefits

Generous annual leave

Enhanced sick pay

Pension contributions

Death in service benefit

Free Will writing

Eyecare vouchers

Blue Light Card discounts

Training and development opportunities

Flexible working policies

Wellbeing programs

Qualifications

• Experience handling complex cases involving young people.
• Knowledge of the criminal justice sector.

Responsibilities

• Improve access to treatment services for young people.
• Provide 1:1 support and group interventions.

Skills

Team Management

Substance Misuse Knowledge

Mental Health Awareness

Collaboration Skills

Experience with Young People

Job description

Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship. Our vision is to break down the barriers that stop people from getting the support they need to live a life they value. We address poverty and disadvantage in communities through mental health, drug and alcohol, housing, and related support services.

We have nearly 200 services across England, supported by almost 3,500 staff and volunteers. Annually, our services assist around 125,000 individuals.

Integrating two large organizations is a complex process, which is why current job branding remains under 'Humankind'. Full system integration is planned for next year.

Complex Needs Worker, Full Time, Permanent

Location: 40 Bromley Road, London, N17 0AR, and the Youth Justice Centre.

Hours: Monday to Friday, 37 hours per week.

The post holder will be part of the Insight Platform within the Young People's Service, working with young people experiencing alcohol-related issues, mental health challenges, and complex needs such as substance misuse, psychological issues, anti-social behavior, or self-harm. Responsibilities include improving access to treatment services and providing interventions like 1:1 support and group work.

We seek a creative individual with a proactive approach, capable of leading and nurturing a dynamic team committed to delivering high-quality services. The candidate should be adept at working collaboratively with professional partnerships and have experience managing teams working with clients with substance misuse issues or complex needs in similar settings, including NHS environments.

We are dedicated to fairness and ensuring everyone can access support. By joining us, you contribute to empowering service users to make positive changes.

Ideally, you will have:

• Experience handling complex cases involving young people.
• Knowledge of the criminal justice sector.

For the full person specification and job details, please visit this link. Please note, if viewing on Indeed, the link may not work; click 'Apply via Company Website' to view the full job description.

The advertised salary reflects the full earning potential; starting salaries allow for pay progression within the band.

Who are we…

Waythrough (formerly Humankind) was launched in October 2024 after merging with Richmond Fellowship. Our mission is to eliminate barriers to support, addressing poverty and disadvantage through various community services.

We operate nearly 200 services across England, supported by around 3,500 staff and volunteers, helping approximately 125,000 people annually.

While we work on system integration, current job postings are still under the 'Humankind' brand. For more opportunities, visit our careers page.

What we offer:

• Generous annual leave (27 days plus bank holidays, increasing to 32 after 1 year).
• Annual leave purchase scheme.
• Enhanced occupational sick pay and pension contributions.
• Death in service benefit.
• Free Will writing, eyecare vouchers, Blue Light Card discounts.
• Opportunities for training and development.
• Flexible working and family-friendly policies.
• Wellbeing programs and support networks.

Equality and Diversity

We are an equal opportunities employer, valuing diversity and inclusion. Applications from all backgrounds are welcome, including those with lived experience of substance use. For application support, contact [e-mail].