Nurse / Occupational Therapist / Social Worker / Physiotherapist /Rehabilitation case managers

TN United Kingdom; London; Hybrid; GBP 35,000 - 55,000; Full time

Job description

Your Role

and What You'll Be Doing

Your key responsibilities will be:

1. Liaising with Irwin Mitchell (IM) clients who have sustained a serious injury or suffer from a serious illness, to provide education, support, signposting, and advocacy. Manage their expectations and support the client and their family through treatment and rehabilitation and/or the course of their illness and support solicitors in their management of the client.
2. Delivering a smooth transition of new clients from key acute NHS services and liaising with treating medical, therapeutic and care staff regarding discharge, providing advice and practical support regarding services and support available locally.
3. Achieving resolution of client problems by building relationships and working collaboratively with relevant bodies and assisting clients in a manner appropriate to their needs by assessing their individual requirements. Acting on referrals from the case handler/lawyer and identifying client needs. Working autonomously and in partnership with the client and their families, whilst documenting and communicating actions.
4. Serving as a link between lawyers, public bodies, agencies, charities, NHS, and DWP to ensure effective communication and securing additional statutory or voluntary services where required. Providing ongoing support, signposting, coordination, or practical support to the client and their family. Ensuring the client maximizes their statutory welfare entitlement (supported by our dedicated Benefits Team).
5. Preparing and promoting the SRC service to NHS Trusts, charities, and outside agencies to encourage referrals of new clients. Facilitating the promotion of Irwin Mitchell and its services through training and building relationships with potential referrers.
6. Following up with clients to gather feedback and suggestions to improve services.

You’ll join the Specialist Client Services teams and work with experienced solicitors recognized for their expertise in supporting those affected by serious injury and illness (personal injury and medical negligence).

About You

• Experience working within the UK healthcare or social care system
• Experience in high-quality, client-centered practice environments
• A clinician with current registration with your governing body (e.g., NMC, HCPC)
• Knowledge of healthcare, rehabilitation, welfare policy, and advocacy services
• Understanding of relevant rehabilitation codes, Mental Capacity Act, and welfare benefits
• Awareness of external stakeholders (Headway, SIA, Aspire)
• Experience working in clinical, health/social care, or rehabilitation settings
• Understanding of complex conditions (brain, spinal cord injury, orthopaedic injury, birth injury, industrial disease, bereavement)
• Experience in multiple settings (acute, post-acute, community)
• Experience working within a Multi-Disciplinary Team (MDT) framework
• Ability to work autonomously and independently
• Full UK driving license and access to a car for client and stakeholder meetings

Our Benefits - What We Can Offer You

• 25 days holidays plus bank holidays, with options to buy additional leave
• Generous and flexible pension schemes
• Two paid volunteering days annually
• Westfield Health membership and Aviva Digital GP services

We promote well-being initiatives, including our Flexible by Choice programme for hybrid working, and have been ranked in the Best Workplaces for Wellbeing 2024!

Our responsible business programmes focus on diversity, inclusion, social responsibility, community investment, and climate action, reflecting our core values and commitment to a sustainable and inclusive workplace.