Legal Assistant

Caremark Ltd

Worthing

On-site

GBP 65,000 - 90,000

Full time

14 days+

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Benefits offered by this job

33 days holiday

Volunteer days

Development budget

Private medical insurance

Life assurance

Company pension

Wellbeing counselling

Travel expenses

Flexi-time

Job summary

Caremark Ltd is seeking a Compliance Manager to safeguard and elevate standards across the franchise network. You will leverage your legal background to enforce regulatory and brand compliance, oversee non-compliance issues, and drive continuous improvement.

This role involves chairing meetings with franchise owners, drafting breach notices, collaborating with Training, Operations and Quality teams, and delivering clear insights to senior stakeholders while upholding Caremark’s values.

Qualifications

To have a legal background/experience.
Demonstrable experience managing performance, standards, or contractual compliance with business owners or senior stakeholders.
Experience handling difficult conversations, performance improvement discussions, and formal corrective processes.
Desirable: Understanding of franchise models, multi-site operations, or regulated service industries (healthcare, social care, hospitality, retail, or similar).
Experience writing formal reports, improvement plans, and breach or enforcement correspondence.
Confident working independently while influencing at a senior level.

Responsibilities

Work with the operations and compliance teams to manage franchisee compliance, leading on quality, operational, and business development non-compliance across the network.
Chair meetings with franchise owners to discuss performance concerns, and monitor improvement and remediation plans through to resolution.
Draft and issue formal breach notices, escalating to Caremark’s external solicitors and maintaining audit trails where issues aren’t resolved.
Work collaboratively with internal teams (Training, Operations, Quality, and Leadership) to support franchisees in achieving sustained compliance and growth.
Identify trends and recurring issues, feeding insights back into systems, processes, and franchise support.
Produce clear reporting and insights for senior stakeholders.
Balance the need to work collaboratively with franchisees, whilst having the confidence to take decisive action when standards are not met.

Skills

Stakeholder management

Decision making under pressure

Organisational skills

Clear communicator

Analytical thinking

Values-driven

Job description

Job Description

Do you have the legal grounding and confidence to uphold standards, challenge concerns and make difficult decisions when it matters most? Do you thrive on bringing legal rigour to drive quality, consistency and continuous improvement across a network of partners?

If you're a legally-minded professional who's passionate about protecting a respected brand, influencing positive change and working for an organisation that truly lives its values, we'd love to hear from you.

About The Role

As our Compliance Manager, you will use your legal background to safeguard and elevate the operational standards across our franchise network.

This position blends process-driven, hands-on oversight to ensure every franchise consistently meets regulatory requirements, brand standards, and operational benchmarks.

Drive Compliance Excellence: Enforce adherence to regulatory and brand standards, ensuring franchises operate within legal and ethical frameworks, including accuracy and compliance across Franchise Agreements and legal records.

Elevate Operational Performance: Oversee targeted improvement plans for franchisees, blending compliance oversight with business development strategies to ensure timely, consistent delivery.

Lead Continuous Improvement: Develop and refine systems, processes, and tools that enhance efficiency, consistency, and scalability across the network.

Champion Best Practices: Share knowledge and training to empower franchisees, fostering a culture of accountability and operational excellence.

What you’ll be doing

Work with the operations and compliance teams to manage franchisee compliance, leading on quality, operational, and business development non-compliance across the network

Chair meetings with franchise owners to discuss performance concerns, and monitor improvement and remediation plans through to resolution

Draft and issue formal breach notices, escalating to Caremark’s external solicitors and maintaining audit trails where issues aren’t resolved

Work collaboratively with internal teams (Training, Operations, Quality, and Leadership) to support franchisees in achieving sustained compliance and growth

Identify trends and recurring issues, feeding insights back into systems, processes, and franchise support

Produce clear reporting and insights for senior stakeholders

Balance the need to work collaboratively with franchisees, whilst having the confidence to take decisive action when standards are not met.

What we’re looking for

You’ll bring a strong mix of compliance expertise, legal understanding, a procedure-driven approach, and relationship management, along with being:

Confident and assertive with franchise owners and senior stakeholders - able to hold people accountable while maintaining positive relationships

Calm, resilient, and comfortable making tough decisions in the best interests of the brand, network, and customers

Highly organised with strong attention to detail

Clear and persuasive communicator, both written and verbal

Analytical and solutions-focused, able to identify root causes and drive improvement

Values-led and committed to continuous improvement, acting with integrity, fairness, and consistency, and aligned with Caremark’s purpose

Experience

To have a legal background/experience

Demonstrable experience managing performance, standards, or contractual compliance with business owners or senior stakeholders

Experience handling difficult conversations, performance improvement discussions, and formal corrective processes

Desirable: Understanding of franchise models, multi-site operations, or regulated service industries (healthcare, social care, hospitality, retail, or similar)

Experience writing formal reports, improvement plans, and breach or enforcement correspondence

Confident working independently while influencing at a senior level

About Caremark

Caremark is one of the largest UK home care franchisors, with over 150 franchise offices operating across the UK and internationally since our inception in 2005. Our franchisees deliver personalised care in customers’ homes, from daily support through to more complex care such as Dementia support.

Award-Winning Franchisor | Top 5 Elite Franchise Top 100 (2026)

We’re proud winners of the British Franchise Association HSBC Franchise of the Year, built on strong values, effective systems, and a genuine commitment to our franchise network.

Why join Caremark?

At Caremark, we believe a great workplace culture drives exceptional results. Everything we do is guided by our six core values:

You’ll be empowered to make a real difference in a supportive, values-led environment, where your expertise is respected and your development is prioritised.

Benefits