Legal Application Support Engineer

JR United Kingdom; City Of London; On-site; GBP 50,000 - 80,000; Full time

Job summary

A leading global law firm is searching for an experienced Legal Application Support Engineer who will take ownership of their legal technology stack and GenAI applications. This pivotal role involves managing the firm's legal applications and optimising systems to enhance productivity, with continuous collaboration with legal teams and stakeholders for innovative solutions.

Qualifications

• 3+ years in an application engineering role within a legal or professional services environment.
• Strong understanding of legal tech platforms and experience with GenAI tools.
• Proficiency in ITIL-based service management a plus.

Responsibilities

• Manage and optimise legal and GenAI applications.
• Ensure application security and performance through proactive maintenance.
• Deliver documentation, user guidance, and training across the firm.

Skills

Problem-solving

Stakeholder engagement

Communication

Education

Relevant certifications (Microsoft Azure, ITIL, iManage Certified Engineer)

Tools

Microsoft 365

Azure

iManage

Intapp

ChatGPT Enterprise

Job description

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Legal Application Support Engineer, london (city of london)

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Client:

DVF Recruitment

Location:

london (city of london), United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

26.06.2025

Expiry Date:

10.08.2025

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Job Description:

We are working with a leading global law firm seeking an experienced and forward-thinking Application Engineer to take ownership of its legal technology stack and GenAI applications. This is a pivotal role focused on the deployment, maintenance, and optimisation of the firm’s core systems that support legal workflows, document and matter management, and AI-enhanced productivity.

PLEASE NOTE - Proven experience working with Legal Applications is a MUST to be considered for this position

You will work closely with legal teams, vendors, and IT colleagues to ensure secure, innovative, and high-performing technology solutions. Reporting directly to the Head of Infrastructure and Information Security, this is a fantastic opportunity to shape the legal tech landscape of a global firm and collaborate regularly with senior stakeholders, including partners.

Key Responsibilities:

• Manage and optimise the firm's legal and GenAI applications (e.g., iManage Cloud, Intapp, M365 Copilot, ChatGPT Enterprise).
• Provide expert 2nd/3rd line support and lead on technical design and implementation of new tools.
• Ensure application security, stability, and performance through proactive maintenance and patching.
• Evaluate emerging legal tech and GenAI tools for innovation opportunities.
• Partner with legal teams to enable automation and AI-driven efficiencies.
• Support finance, security, infrastructure, and cross-functional systems alongside internal and external stakeholders.
• Deliver documentation, user guidance, and training across the firm.

Skills & Experience:

• 3+ years in an application engineering role within a legal or professional services environment.
• Strong understanding of legal tech platforms (e.g., iManage, Litera, Intapp).
• Experience working with GenAI tools, prompt engineering, and AI governance.
• Proficiency in Microsoft 365, Entra AD, Azure, and Windows Server.
• Familiarity with ITIL-based service management (ConnectWise experience a plus).
• Excellent problem-solving, stakeholder engagement, and communication skills.
• Relevant certifications (e.g., Microsoft Azure, ITIL, iManage Certified Engineer) highly desirable.

For full details about this exciting position please contact me to discuss further