Legal Application Support Engineer

ZipRecruiter; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global law firm is seeking an experienced Application Engineer to manage its legal technology stack and GenAI applications. This pivotal role involves optimizing core systems that support legal workflows and collaboration with legal teams to enhance productivity through innovative tech solutions.

Qualifications

• 3+ years in an application engineering role within a legal or professional services environment.
• Strong understanding of legal tech platforms.
• Experience with GenAI tools and AI governance is a plus.

Responsibilities

• Manage and optimise the firm's legal and GenAI applications.
• Provide expert support and lead new tools' technical design.
• Evaluate emerging legal tech and GenAI tools for innovation.

Skills

Problem-solving

Stakeholder engagement

Communication

Education

Relevant certifications (e.g., Microsoft Azure, ITIL, iManage Certified Engineer)

Tools

Microsoft 365

iManage

Litera

Intapp

Entra AD

Azure

Windows Server

ConnectWise

Job description

Job Description

We are working with a leading global law firm seeking an experienced and forward-thinking Application Engineer to take ownership of its legal technology stack and GenAI applications. This is a pivotal role focused on the deployment, maintenance, and optimisation of the firm’s core systems that support legal workflows, document and matter management, and AI-enhanced productivity.

PLEASE NOTE - Proven experience working with Legal Applications is a MUST to be considered for this position

You will work closely with legal teams, vendors, and IT colleagues to ensure secure, innovative, and high-performing technology solutions. Reporting directly to the Head of Infrastructure and Information Security, this is a fantastic opportunity to shape the legal tech landscape of a global firm and collaborate regularly with senior stakeholders, including partners.

Key Responsibilities:

• Manage and optimise the firm's legal and GenAI applications (e.g., iManage Cloud, Intapp, M365 Copilot, ChatGPT Enterprise).
• Provide expert 2nd/3rd line support and lead on technical design and implementation of new tools.
• Ensure application security, stability, and performance through proactive maintenance and patching.
• Evaluate emerging legal tech and GenAI tools for innovation opportunities.
• Partner with legal teams to enable automation and AI-driven efficiencies.
• Support finance, security, infrastructure, and cross-functional systems alongside internal and external stakeholders.
• Deliver documentation, user guidance, and training across the firm.

Skills & Experience:

• 3+ years in an application engineering role within a legal or professional services environment.
• Strong understanding of legal tech platforms (e.g., iManage, Litera, Intapp).
• Experience working with GenAI tools, prompt engineering, and AI governance.
• Proficiency in Microsoft 365, Entra AD, Azure, and Windows Server.
• Familiarity with ITIL-based service management (ConnectWise experience a plus).
• Excellent problem-solving, stakeholder engagement, and communication skills.
• Relevant certifications (e.g., Microsoft Azure, ITIL, iManage Certified Engineer) highly desirable.

For full details about this exciting position please contact me to discuss further