Leeds Part-Time Service & Repair Support Advisor

Zuno; Leeds; On-site; GBP 14,000 - 18,000; Part time

Benefits offered by this job

Leave 30 days + bank holidays

Private medical cover

Death in Service x4 salary

Maternity pay after 6 months

Paternity pay after a year

Pension matched (6%)

Training & development

Social events

Job summary

Zuno is seeking a part-time Service & Repair administrative assistant in Leeds. You will assist the team with telephone, email, and live chat queries while ensuring excellent customer service throughout their journey.

Responsibilities include handling enquiries, resolving issues, updating records, and providing cross-departmental support. The role requires at least 12 months in customer service, strong English, and IT literacy.

Qualifications

• 12 months plus experience in a customer service role or similar.
• Experience delivering a right first-time outcome for a customer.
• Experience in fast-paced, vibrant, pressured environments.
• Familiar with owning a customer enquiry through to resolution.
• Understanding of a positive customer experience.

Responsibilities

• Answer customer enquiries via telephone, email, or Intercom in line with policies.
• Help resolve issues and troubleshoot technical problems; escalate where needed.
• Provide accurate information about products and services to ensure good outcomes.
• Adapt processes to support customers with special circumstances.
• Update Zuno admin platform to keep information recorded for each job.
• Handle emails from Service and Repair inboxes to satisfactory resolutions.
• Ensure customers receive timely support relevant to their circumstances.
• Update in-house systems and Excel documentation as required.
• Adhere to legislation, regulations and policies.
• Provide administrative support to other managers if required.
• Perform other duties as required by management.

Skills

Customer service

Verbal communication

IT literate

Active listening

Team work

Right first time

English proficiency

Education

GCSE Maths & English

Tools

Intercom

Job description

Zuno is seeking a part-time Service & Repair administrative assistant in Leeds. You will assist the team with telephone, email, and live chat queries while ensuring excellent customer service throughout their journey.

Responsibilities include handling enquiries, resolving issues, updating records, and providing cross-departmental support. The role requires at least 12 months in customer service, strong English, and IT literacy.