Renewables Tech Support Advisor

Zuno Tech Group; Leeds; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

30 days annual leave + bank holidays

Private medical cover with Aviva

4 x salary Death in Service cover with

Paid 6 months maternity pay after a 1y

Paid paternity pay after a year of 서비스

Salary sacrifice pension matched up to

Ongoing training & development

Social events

After probationary period

Job summary

Zuno is seeking a Customer Service Advisor for our Leeds office to join the renewables support team. This on-site role supports engineers and customers by diagnosing issues remotely, offering practical solutions, and guiding on-site technicians to get jobs moving again.

Ideal candidates have a technical mindset, strong problem-solving and communication skills, and an interest in renewable technologies such as Solar PV, batteries, EVs or heat pumps. Office-based, fast-paced environment.

Qualifications

• Experience in a technical, engineering, customer support or similar environment.
• Naturally curious and enjoys figuring out how things work.
• Can understand a technical problem and explain it clearly to someone else.
• Has strong problem-solving and decision-making skills.
• Communicates confidently with both customers and engineers.
• Can stay calm and organised when dealing with multiple issues at once.
• Has strong attention to detail and is comfortable using computer systems.
• Has an interest in renewable technologies such as Solar PV, batteries, EV or heat pumps.

Responsibilities

• Take calls and requests from engineers and customers when installation issues arise.
• Understand technical problems and help identify practical solutions.
• Support engineers remotely while they're working at customer properties.
• Provide clear and reassuring advice to customers when things don't go to plan.
• Coordinate engineers, technicians and other teams to resolve issues.
• Assess the urgency of issues and prioritise emergency or safety-related callouts.
• Provide basic troubleshooting support where appropriate.
• Keep job information, call logs and updates accurate in our systems.
• Follow up on outstanding issues to make sure they're properly resolved.
• Identify recurring technical issues and share feedback with the wider team.
• Help improve processes and the customer and engineer experience.

Skills

Technical mindset

Customer-focused

Problem-solving

Clear communicator

Calm under pressure

Job description

Zuno is seeking a Customer Service Advisor for our Leeds office to join the renewables support team. This on-site role supports engineers and customers by diagnosing issues remotely, offering practical solutions, and guiding on-site technicians to get jobs moving again.

Ideal candidates have a technical mindset, strong problem-solving and communication skills, and an interest in renewable technologies such as Solar PV, batteries, EVs or heat pumps. Office-based, fast-paced environment.