Renewables Technical Support Coordinator

Zuno; Leeds; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

30 days annual leave

Private medical cover

Death in service cover

Maternity pay after a year of service

Paternity pay after a year of service

Salary sacrifice pension matched up to

6%

Training & development

Social events

After probationary period

Job summary

Zuno in Leeds is seeking a Customer Service Representative for our technical support team. When engineers are at customer sites installing solar, batteries, EV chargers or heat pumps, you’ll be the friendly expert who helps diagnose issues, discuss options, and ensure the right support gets the job moving again.

This office-based role suits someone with a technical mindset who enjoys solving problems and staying organised while handling multiple requests from engineers and customers.

Qualifications

• Experience in a technical, engineering, customer support or similar environment.
• Naturally curious and enjoys figuring out how things work.
• Can understand a technical problem and explain it clearly to someone else.
• Strong problem-solving and decision-making skills.
• Communicates confidently with both customers and engineers.
• Stays calm and organised when dealing with multiple issues at once.
• Strong attention to detail and is comfortable using computer systems.
• Interest in renewable technologies such as Solar PV, batteries, EV or heat pumps.

Responsibilities

• Take calls and requests from engineers and customers when installation issues arise.
• Understand technical problems and help identify practical solutions.
• Support engineers remotely while they’re working at customer properties.
• Provide clear and reassuring advice to customers when things don’t go to plan.
• Coordinate engineers, technicians and other teams to resolve issues.
• Assess the urgency of issues and prioritise emergency or safety-related callouts.
• Provide basic troubleshooting support where appropriate.
• Keep job information, call logs and updates accurate in our systems.
• Follow up on outstanding issues to make sure they’re properly resolved.
• Identify recurring technical issues and share feedback with the wider team.
• Help improve processes and the customer and engineer experience.

Skills

Technical mindset

Problem solving

Customer support

Communication

Organisational skills

Job description

Zuno in Leeds is seeking a Customer Service Representative for our technical support team. When engineers are at customer sites installing solar, batteries, EV chargers or heat pumps, you’ll be the friendly expert who helps diagnose issues, discuss options, and ensure the right support gets the job moving again.

This office-based role suits someone with a technical mindset who enjoys solving problems and staying organised while handling multiple requests from engineers and customers.