Part-Time Service & Repair Support Advisor

Zuno Tech Group; Leeds; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

30 days annual leave

Private medical cover

4 x salary Death in Service

Maternity pay

Paternity pay

Pension match

Training & development

Social events

Job summary

Zuno is seeking a diligent Service & Repair Advisor to join our Leeds Office on a part-time basis (24 hours per week). You will handle customer inquiries via telephone, email and live chat, provide accurate information, and support the Service & Repair team with admin duties.

Ideal candidates have at least 12 months in customer service, strong verbal English communication, and a compassionate approach. You will work both independently and within a team to maintain high customer satisfaction.

Qualifications

• 12 months plus experience in a customer service role or similar.
• Experience delivering right-first-time outcomes for customers.
• Experience in fast-paced, vibrant environments.
• Familiar with owning a customer enquiry through to resolution.
• Good command of English in written communication.
• IT literate and able to use common office software.

Responsibilities

• Answer customer enquiries via telephone, email, or live chat in line with policies.
• Troubleshoot issues and escalate to a technical expert when needed.
• Provide accurate information about products and services to customers.
• Ensure compassionate support for customers with special circumstances.
• Update admin platform and documentation accurately.
• Handle emails and ensure timely, satisfactory resolutions.
• Maintain timely and relevant responses across channels.
• Adhere to policies and procedures; support other managers if required.

Skills

Customer service

Verbal communication

Right first-time resolution

Active listening

IT literate

English proficiency

Tools

Intercom

Job description

Zuno is seeking a diligent Service & Repair Advisor to join our Leeds Office on a part-time basis (24 hours per week). You will handle customer inquiries via telephone, email and live chat, provide accurate information, and support the Service & Repair team with admin duties.

Ideal candidates have at least 12 months in customer service, strong verbal English communication, and a compassionate approach. You will work both independently and within a team to maintain high customer satisfaction.