Leeds On-Site Appointment Scheduler (Temporary)

Voxelmaps; Leeds; On-site; GBP 2,066,000 - 2,893,000; Full time

Benefits offered by this job

Performance bonus

Job summary

Robotic Data seeks an On-Site Appointment Scheduler for its Leeds, UK location. The temporary contractor will manage, reschedule, and coordinate participant appointments, ensuring smooth study flow and high-quality participant experience on-site.

The role requires 1–2 years in call center or high-volume recruitment, strong communication, bilingual ability, and strict attention to detail. Schedule is Wed–Sun with possible extended hours; salary £18/hour, monthly pay; on-site in Leeds.

Qualifications

• 1 to 2 years of recent experience in a call center or as a high-volume recruiter.
• Ability to communicate effectively and professionally with Project Director, Project manager, Moderators, and Participants.
• Outgoing and friendly; able to quickly build professional rapport with individuals through various communications channels such as telephone and email.
• Ability to make decisions, solve problems, and work independently with little supervision.
• Strong analytical and problem-solving skills.
• Ability to prioritize and multitask.
• Deadline-driven and detail-oriented.
• Enjoys working in a team-oriented, service-focused environment.
• Demonstrate extreme attention to detail and accuracy.
• Ability to prioritize and meet deadlines.
• Basic computer proficiency.
• Knowledge in the use of Microsoft applications.
• Knowledge in CRM’s and Scheduling Software.
• Bilingual a must (English & local language)
• MUST LIVE IN LEEDS!
• MUST work on site.

Responsibilities

• Manage and update the on-site study schedule for participants who are unable to begin their study session, are unable to complete, or need to be rescheduled.
• Communicate directly with participants (in person, by phone, SMS, or email) to confirm appointment changes, reschedule sessions, and provide updated arrival instructions and expectations.
• Input and maintain accurate participant appointment data in the CRM and scheduling systems.
• Coordinate with on-site staff to identify open study slots, reassign participants efficiently, and ensure smooth participant flow throughout the day.
• Monitor attendance, no-shows, late arrivals, and incomplete sessions and take appropriate scheduling actions.
• Provide real-time support to the operations team to help keep study capacity maximized.
• Deliver a professional, courteous, and calm experience for participants who may be frustrated or confused due to scheduling changes.
• Serve as the primary on-site point of contact for appointment-related questions and issues.
• Work closely with remote recruiting and project teams to align scheduling updates and availability.
• Assist in documenting scheduling trends, common issues, and capacity gaps for reporting purposes.
• Ensure compliance with study protocols, privacy guidelines, and participant communication standards.

Skills

Call center experience

High-volume recruiting

Effective communication

Rapport building

Decision making

Problem solving

Analytical skills

Multitasking

Detail oriented

Team oriented

Microsoft Office

CRM software

Scheduling software

Bilingual

Tools

CRM software

Scheduling software

Microsoft Office

Job description

Robotic Data seeks an On-Site Appointment Scheduler for its Leeds, UK location. The temporary contractor will manage, reschedule, and coordinate participant appointments, ensuring smooth study flow and high-quality participant experience on-site.

The role requires 1–2 years in call center or high-volume recruitment, strong communication, bilingual ability, and strict attention to detail. Schedule is Wed–Sun with possible extended hours; salary £18/hour, monthly pay; on-site in Leeds.