Leeds On-Site Appointment Coordinator

Robotic Data; Leeds; On-site; GBP 21,000 - 29,000; Full time

Job summary

Robotic Data is seeking an On-Site Appointment Scheduler for our Leeds location. This temporary role focuses on real-time scheduling, participant communication, and calendar management at the study site.

You will work on-site at 4th Floor Northgate, 118 North St, Leeds, LS2 7PN, coordinating appointments, rescheduling when needed, and ensuring smooth participant flow. Start ASAP with project end late November 2026.

Qualifications

• 1 to 2 years of recent experience in a call center or high-volume recruiting.
• Excellent communication with Project Director, Project Manager, Moderators, and Participants.
• Outgoing and friendly; able to build professional rapport via phone and email.
• Ability to make decisions, solve problems, and work independently with little supervision.
• Strong analytical and problem-solving skills.
• Ability to prioritize and multitask.
• Deadline-driven and detail-oriented.
• Enjoys team-oriented, service-focused environment.
• Demonstrate extreme attention to detail and accuracy.
• Knowledge of Microsoft applications.
• Knowledge of CRMs and Scheduling Software.
• Bilingual a must (English & local language)
• MUST LIVE IN LEEDS!
• MUST work on site.

Responsibilities

• Manage and update the on-site study schedule for participants who are unable to begin or complete their study sessions or need rescheduling.
• Communicate with participants via in person, phone, SMS or email to confirm changes and provide updated instructions.
• Input and maintain accurate appointment data in CRM and scheduling systems.
• Coordinate with on-site staff to identify open study slots and reassign participants for smooth flow.
• Monitor attendance, no-shows, late arrivals, and incomplete sessions and adjust scheduling as needed.
• Provide real-time support to operations to maximize study capacity.
• Deliver professional, courteous, and calm experience for participants amid changes.

Skills

Call center experience

Communication skills

Independent worker

Analytical thinking

Multitasking

Attention to detail

Team player

Microsoft Office

CRM scheduling software

Bilingual English & local language

Tools

CRM systems

Scheduling software

Microsoft Office

Job description

Robotic Data is seeking an On-Site Appointment Scheduler for our Leeds location. This temporary role focuses on real-time scheduling, participant communication, and calendar management at the study site.

You will work on-site at 4th Floor Northgate, 118 North St, Leeds, LS2 7PN, coordinating appointments, rescheduling when needed, and ensuring smooth participant flow. Start ASAP with project end late November 2026.