Leeds Customer Experience Specialist - Service & Support

Sitejet; Leeds; Presencial; GBP 26.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

25 days holiday

Holiday buy option

Bonus scheme

Staff discount

Death in service

Company pension

Spark EAP

Career progression

Company days

Descripción de la vacante

DUSK.com is seeking a Customer Experience Executive in Leeds to join our Customer Experience Team. The role involves handling customer queries across channels, resolving issues with empathy, and maintaining strong product knowledge for effective customer support.

Hours include a shift pattern with mornings and evenings; training weeks start at 9am. DUSK offers a benefits package, generous holiday, pension, and career progression opportunities within a fast-growing UK brand.

Formación

• Basic IT and Microsoft Office skills required.
• Ability to respond clearly, professionally and with empathy.
• Attention to detail, problem solving, and organisation.
• Ability to follow instructions in a fast-paced environment.
• Initiative to work independently on new ideas.
• Willingness to work collaboratively within a team.
• Desire to identify issues and solve problems efficiently.
• Maintain a straightforward approach to new challenges.

Responsabilidades

• Respond to customer queries across channels to a high standard.
• Maintain productivity levels and handle complex queries.
• Follow internal processes and flag issues.
• Manage mailbox and multitask effectively.
• Own customer queries from contact to resolution.
• Leverage product knowledge to inform customers.
• Collaborate with the Customer Experience team for timely resolutions.

Conocimientos

Microsoft Office

Communication skills

Empathy

Attention to detail

Problem solving

Team collaboration

Initiative

Ability to work in fast-paced env

Descripción del empleo

DUSK.com is seeking a Customer Experience Executive in Leeds to join our Customer Experience Team. The role involves handling customer queries across channels, resolving issues with empathy, and maintaining strong product knowledge for effective customer support.

Hours include a shift pattern with mornings and evenings; training weeks start at 9am. DUSK offers a benefits package, generous holiday, pension, and career progression opportunities within a fast-growing UK brand.