Leasing Consultant

Select Car Leasing; Glasgow; On-site; GBP 21,000 - 29,000; Full time

Job summary

Select Car Leasing is the UK’s leading independent vehicle leasing specialist based in Glasgow. This full-time on-site Leasing Consultant role guides customers through the leasing process—from inquiry to contract completion—and emphasizes clear explanation of options, compliant documentation, and strong customer service.

You will engage with individuals and businesses, coordinate with internal teams, and support renewals and sales targets while delivering a professional, customer-focused

Qualifications

• Experience with lease administration and ability to explain contract terms clearly.
• Strong customer service and communication skills across multiple channels.
• Experience in resident retention or client relationship management with focus on repeat business.

Responsibilities

• Guide customers through the leasing process from inquiry to quotation, application and contract completion.
• Explain lease options and terms clearly to customers.
• Coordinate lease administration and ensure documentation complies with company policies.
• Respond to queries via phone, email and in person with high-quality service.
• Support resident retention-style activities by building long-term relationships with individual and business clients.
• Collaborate with internal teams to track orders, manage renewals, and contribute to sales targets.

Skills

Leases & lease admin

Customer service

Relationship management

Quoting & pipeline management

Time management

On-site in Glasgow

CRM familiarity

IT literacy

Education

Business/Finance background

Tools

CRM systems

Office software

Job description

Company Description

Select Car Leasing is the UK’s leading independent vehicle leasing specialist, focused on making access to a brand-new car or van simple, transparent, and cost-effective. Supported by over 51,000 Trustpilot reviews and a 4.9 rating, the company uses strong industry partnerships to secure competitive contract hire rates for private drivers, small businesses, and large corporate fleets. Select Car Leasing offers tax-efficient business leasing options and supports customers transitioning to electric vehicles. With hassle-free personal deals, free UK mainland delivery, and comprehensive manufacturer warranties, the team provides tailored, all-in-one motoring solutions that prioritize peace of mind.

Role Description

This is a full-time, on-site Leasing Consultant role based in Glasgow. The Leasing Consultant will guide customers through the vehicle leasing process, from initial inquiry and needs assessment to quotation, application, and contract completion. Responsibilities include explaining lease options and terms clearly, coordinating lease administration, and ensuring accurate documentation and compliance with company policies. The role involves delivering high-quality customer service, responding to queries via phone, email, and in person, and supporting resident retention-style activities by building long-term relationships with individual and business clients. The Leasing Consultant will also collaborate with internal teams to track orders, manage renewals, and contribute to sales targets while maintaining a professional, customer-focused environment.

Qualifications

• Strong knowledge of leases and lease administration, including the ability to explain contract terms and options clearly.
• Experience in customer service and communication, with the ability to handle inquiries, resolve issues, and build rapport with diverse customers.
• Background in resident retention or client relationship management, with a focus on repeat business and long-term customer satisfaction.
• Comfort with basic sales processes, including quoting, follow-up, and pipeline management; previous automotive or financial services experience is an advantage.
• Good organizational and time-management skills, with attention to detail and accuracy in documentation and data entry.
• Ability to work on-site in Glasgow in a fast-paced environment, both independently and as part of a team.
• Proficiency with standard office software and CRM systems; willingness to learn company-specific platforms.
• Relevant experience in leasing, sales, or customer-facing roles; formal qualifications in business, finance, or a related field are beneficial but not mandatory.