Leasehold Services Assistant — Right to Buy Expert

BCP Council; Poole; On-site; GBP 27,000 - 32,000; Full time

Job summary

BCP Council is seeking a Leasehold and Right to Buy Support Officer to deliver efficient, customer-focused admin within the Income & Leasehold Service. You will manage around 1,200 leasehold properties in a portfolio of ~10,000 homes, handling leasehold, service charges and Right to Buy tasks.

You will be a key contact for leaseholders, tenants, colleagues and external partners, ensuring accurate information and timely responses.

Qualifications

• GCSEs (or equivalent) and administrative experience required.
• Experience delivering administrative and customer support services is essential.
• Ability to quickly develop knowledge of housing, leasehold, service charges or Right to Buy processes is important.

Responsibilities

• Provide a professional first point of contact for leaseholders, tenants and other stakeholders.
• Process Right to Buy applications from receipt to completion, including eligibility checks and documentation.
• Maintain accurate leasehold, service charge and Right to Buy records across multiple systems.
• Assist with the administration, calculation and billing of service charges and estate charges.
• Support statutory consultation processes, including Section 20 consultations.
• Prepare and issue leaseholder information, welcome packs and responses to customers and solicitors.
• Monitor communal utility usage and assist with charge reconciliations.
• Undertake general administrative duties including document management, data entry and reports.

Skills

Attention to detail

Communication

Organisation

Education

GCSEs (or equivalent)

Tools

Microsoft Office

Job description

BCP Council is seeking a Leasehold and Right to Buy Support Officer to deliver efficient, customer-focused admin within the Income & Leasehold Service. You will manage around 1,200 leasehold properties in a portfolio of ~10,000 homes, handling leasehold, service charges and Right to Buy tasks.

You will be a key contact for leaseholders, tenants, colleagues and external partners, ensuring accurate information and timely responses.