Leasehold & Right to Buy Support Specialist

BCP Council; Christchurch; On-site; GBP 27,000 - 32,000; Full time

Job summary

BCP Council is seeking a Leasehold and Right to Buy Support Officer to provide efficient administrative support within the Income & Leasehold Service. You’ll manage 1,200 leasehold properties within a portfolio of around 10,000 homes, acting as a key contact for leaseholders, tenants and external stakeholders.

You will handle Right to Buy applications from receipt to completion, ensuring timely eligibility checks and documentation.

Qualifications

• GCSEs or an equivalent qualification and relevant administrative experience.
• Experience delivering administrative and customer support services.
• Ability to quickly develop knowledge of housing, leasehold, service charge or Right to Buy processes.

Responsibilities

• Provide a professional first point of contact for leaseholders, tenants and stakeholders, advising on leasehold services, service charges and Right to Buy.
• Process Right to Buy applications from receipt to completion, including eligibility checks and documentation.
• Maintain accurate leasehold, service charge and Right to Buy records across multiple systems.
• Assist with calculation and billing of service charges and estate charges, ensuring accuracy and compliance.
• Support statutory consultation processes, including Section 20, and maintain records and communications.
• Prepare leaseholder information, welcome packs and responses to customers, solicitors and agents.
• Monitor communal utility usage and assist with charge reconciliations.
• Perform general administrative duties including filing, scanning, data entry and report preparation.

Skills

Communication

Interpersonal skills

Attention to detail

Organisational skills

Education

GCSEs or equivalent

Tools

Microsoft Office

Job description

BCP Council is seeking a Leasehold and Right to Buy Support Officer to provide efficient administrative support within the Income & Leasehold Service. You’ll manage 1,200 leasehold properties within a portfolio of around 10,000 homes, acting as a key contact for leaseholders, tenants and external stakeholders.

You will handle Right to Buy applications from receipt to completion, ensuring timely eligibility checks and documentation.