Leasehold & Right-to-Buy Support Advisor

BCP Council; Christchurch; On-site; GBP 27,000 - 32,000; Full time

Benefits offered by this job

DBS check

Disability Confident Employer

Accessibility support

Job summary

BCP Council is seeking a Leasehold and Right to Buy Support Officer to provide efficient administrative and customer-focused support within the Income & Leasehold Service. You will help manage around 1,200 leasehold properties from a portfolio of about 10,000 homes, handling leasehold, service charges and Right to Buy enquiries and applications.

You will be the main contact for leaseholders, tenants and external partners, ensuring timely information, conducting eligibility checks and maintaining

Qualifications

• GCSEs or equivalent qualifications and experience delivering administrative and customer support services.
• Knowledge of housing, leasehold, service charges or Right to Buy processes is beneficial.
• Ability to quickly develop specialist knowledge and adapt to processes.
• Strong ICT skills and Microsoft Office applications.
• Excellent communication and interpersonal skills, with attention to detail.

Responsibilities

• Provide a professional first point of contact for leaseholders, tenants and stakeholders.
• Process Right to Buy applications from receipt to completion with eligibility checks.
• Maintain accurate leasehold, service charge and Right to Buy records across systems.
• Assist with calculation and billing of service charges and estate charges.
• Support statutory consultation processes and maintain communications.
• Prepare leaseholder information, welcome packs and customer responses.
• Monitor communal utility usage and assist with charge reconciliations.
• Perform general administrative duties and collaborate across teams.

Skills

Communication skills

Interpersonal skills

Attention to detail

Record keeping

ICT proficiency

Education

GCSEs or equivalent qualifications

Tools

Microsoft Office

Job description

BCP Council is seeking a Leasehold and Right to Buy Support Officer to provide efficient administrative and customer-focused support within the Income & Leasehold Service. You will help manage around 1,200 leasehold properties from a portfolio of about 10,000 homes, handling leasehold, service charges and Right to Buy enquiries and applications.

You will be the main contact for leaseholders, tenants and external partners, ensuring timely information, conducting eligibility checks and maintaining