Service Charge Officer

Gravitas Recruitment Group (Global) Ltd; Greater London; Hybrid; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Excellent pension plan (up to 6% double contribution)

28 days Annual Leave with length of service

Flexible working (3-4 days work from home)

Job summary

A leading UK Housing Association is seeking a Leasehold Officer to manage the Section 20 consultation process. This role involves ensuring compliance with legal agreements and issuing invoices. The ideal candidate will have experience in a leasehold or service charge environment, strong attention to detail, and excellent stakeholder engagement skills. This position offers flexible working, allowing 3-4 days from home, and competitive benefits including a robust pension plan and generous annual leave.

Qualifications

• Experience in a leasehold or service charge environment.
• Strong stakeholder engagement skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Assist in Section 20 consultation processes and service charge administration.
• Check compliance with legal agreements and leases.
• Issue invoices for works carried out under Section 20.

Skills

Attention to detail

Stakeholder engagement

Excel skills

Tools

Dynamics 365

MS Word

Job description

Gravitas Group are partnered with a leading UK Housing Association. They’re looking to grow their Service Charge team and hire a Leasehold Officer.

As a Leasehold Officer, you’ll take ownership of the entire Section 20 consultation process, from issuing notices and logging follow-ups to responding to observations within legislative timeframes. You’ll assist in all consultations and ensure all documentation is accurate and compliant.

RESPONSIBILITIES

• Assist in the Section 20 consultation processes compliance, and service charge administration
• A detail-oriented professional who thrives in a fast-paced environment.
• Strong stakeholder engagement skills and a commitment to accuracy
• Issuing invoices for works carried out under Section 20 within the required 18-month timeframe.
• Build and maintain effective working relationships with the wider Service Charge team.
• Check compliance with legal agreements, leases, and management agreements.
• Challenge unreasonable charges and ensure that services being charged for are provided.
• Work closely with internal stakeholders such as Neighbourhoods, Finance, and Legal teams to support service charge activities.

DESIRED EXPERIENCE

• Experience in working in a Leasehold / Service Charge environment.
• A detail-oriented professional who thrives in a fast-paced environment.
• Strong stakeholder engagement skills and a commitment to accuracy
• Excel skills, V-look up & Pivot tables
• MS Word, Mail Merge
• Dynamics 365
• Flexible working 3 - 4 days’ work from home
• Excellent pension plan (up to 6% double contribution)
• 28 days Annual Leave rising to 31 days with length of service + Bank Holidays