Housing Officer

Metropolitan Housing Trust; Greater London; In loco; GBP 41.000 - 43.000; Tempo pieno

Descrizione del lavoro

MTVH is recruiting a skilled Local Housing Manager to oversee housing and estate services for leasehold/shared ownership properties. You will be the primary on-site representative, coordinating internal and external services to meet varied customer needs to a high standard.

Key responsibilities include managing ASB complaints, lease management and reporting, and building strong partnerships with Local Authorities and external agents. Hybrid working patterns apply.

Competenze

• Experience in social housing and leasehold services is essential.
• Ability to manage complex customer needs with empathy and professionalism.
• Strong administration, reporting and numeracy skills.
• Flexible approach to hours and community-based duties.

Mansioni

• Coordinate estate services and liaise with Local Authority and external partners.
• Be the front-facing representative for MTVH in leasehold/ shared ownership areas.
• Handle ASB complaints, lease management and service improvements.
• Work on-site two days a week and three days from local office or home.

Conoscenze

Full driving license

Social housing experience

Housing practice knowledge

Service charge management knowledge

Adaptability & flexibility

Collaboration & teamwork

Customer handling (complex needs)

Administrative & reporting skills

Attention to detail

Project management

Office management skills

Formazione

Housing qualification

Descrizione del lavoro

The role

Housing Officer known locally as a Local Housing Manager (Leaseholder Services)

Salary Banding Range: £41,237 - £43,405 based on a 37.5hr working week

Contract Type: 12 Month fixed term contract until 31 August 2027

This role

MTVH are recruiting for a skilled and experienced Local Housing Manager who can provide excellent housing & estate services to our shared ownership/ leasehold properties within a defined geographical patch.

As our Local Housing Manager, you will be the front facing representative of MTVH, coordinating internal & external services to meet the diverse range of needs of our customer base by delivering services both on an individual & local basis to a high standard. It is essential that the ideal candidate has proven previous experience of dealing with customers presenting with complex or challenging needs.

This role is predominantly based within office hours of 9-5.30pm working a 37.5hr week Monday to Friday. You will be expected to be out on-site 2 days per week with 3 days spent working from a local office or from home. As with any community-based role, occasional flexibility with working hours will be required and part of your job role will see you participating in supporting our customers with local initiatives and on occasions can involve weekend work, although this is not common.

This role will also require you to manage relationships with the Local Authority, External Managing Agents and other External Partners. You will also be the point of contact for customers with respect to general ASB complaints, estate services, lease management and enforcement.

What you'll need to succeed

• Essential car user full driving license are required
• Experience of working in a social housing setting is essential
• Whilst good working knowledge of housing practice, housing law and the principles of service charge management is essential, to really succeed it will be your values and passion that will set you apart.
• At MTVH our values of care, dare and collaborate run through all that we do, we're looking for people who can demonstrate these behaviours every day of the week.
• At a time of continuing change, you should be able to demonstrate the ability to adapt and be flexible
• Ability to collaborate, network and be a strong team player
• Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential
• Experience of excellent administration skills & analysing customer feedback to achieve service improvements
• Attention to detail and accuracy in writing, reporting and numeracy
• Experience of dealing with customers face to face and responding to customer enquiries on the phone and in writing
• Ability to self-manage a varied and demanding workload, prioritising and organising too
• A self-starter who isn't afraid of challenge, shows innovation, initiative, empathy & passion
• The ability to manage and report on projects against agreed targets
• Must possess excellent office management skills, managing inboxes, keys etc.
• Must be willing to work flexible hours as required

Desirable

• Housing qualification

To meet our commitment to providing safe, high-quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment has been made.