Leasehold Manager

MMP Consultancy; Norwich; Hybrid; GBP 34.000 - 37.000; Vollzeit

Benefits dieser Stelle

Hybrid work model

Immediate start

3-month contract

Zusammenfassung

MMP Consultancy Limited is recruiting a Leaseholder Manager in Norwich on a temporary basis for approximately three months. The role centres on managing a varied leasehold portfolio and acting as the main contact for leaseholders and shared owners, delivering a high-quality, customer-focused service.

The position offers a 37-hour week with hybrid working from Norwich City Centre and an immediate start. Applicants should have strong leasehold experience and be eligible to work in the UK.

Qualifikationen

• Proven experience in Leasehold Officer/Leaseholder Manager or similar role.
• Strong knowledge of leasehold management, service charges and leases.
• Excellent communication, negotiation and customer service skills.
• Full UK driving licence and access to a vehicle.

Aufgaben

• Lead on leasehold management matters and service delivery.
• Act as main contact for leaseholders and shared owners.
• Coordinate service charge delivery with the Service Charge Officer.
• Manage complex leasehold cases and estate inspections.
• Handle complaints and resident enquiries.

Kenntnisse

Leasehold management

Communication

Negotiation

Customer service

Driving licence

Jobbeschreibung

Leaseholder Manager (Temporary Contract)

Location: Norwich City Centre (NR1)

Rate: £25.00 - £27.00 per hour Umbrella

Contract: Temporary (Approx. 3 Months)

Hours: 37 Hours per Week

Monday to Thursday: 9:00am - 5:30pm
Friday: 9:00am - 5:00pm
1-hour unpaid lunch break

The Role

We are currently recruiting for an experienced Leaseholder Manager to join a well-established Housing Association in Norwich on a temporary basis for approximately three months. This is an excellent opportunity for a housing professional with strong leasehold management experience to take ownership of a varied portfolio, acting as the main point of contact for leaseholders and shared owners while ensuring the delivery of a high-quality, customer-focused service.

Key Responsibilities

• Lead on all leasehold management matters and champion excellent service delivery.
• Act as the primary point of contact for leaseholders and shared owners, providing advice and support on a range of leasehold issues.
• Work alongside the Service Charge Officer to ensure accurate and transparent service charge delivery.
• Manage complex leasehold cases and ensure lease obligations are met.
• Investigate and resolve complaints, disputes and customer enquiries.
• Prepare and administer Section 20 consultations for major works.
• Undertake estate inspections, property visits and resident meetings.
• Manage applications requiring landlord consent under lease agreements.
• Handle anti-social behaviour cases where leaseholders are involved.
• Work closely with Asset Management teams regarding planned and cyclical maintenance works.
• Encourage resident engagement and participation in service improvement initiatives.
• Maintain accurate records and ensure compliance with relevant legislation and policies.

Essential Requirements

• Proven experience within a Leasehold Officer, Leaseholder Manager, Housing Officer or Neighbourhood Officer role.
• Strong understanding of:
  • Leasehold Management
  • Service Charges
  • Section 20 Consultations
  • Building Safety and Housing Legislation
  • Estate and Block Management
• Excellent communication, negotiation and customer service skills.
• Experience dealing with complaints and complex resident enquiries.
• Full UK Driving Licence.
• Access to your own vehicle for business use.

Desirable

• IOSH Managing Safely qualification.
• Associate RICS or similar professional qualification.
• Experience managing anti-social behaviour, safeguarding and income collection cases.
• Experience working within social housing.

What's on Offer?

• £25.00 - £27.00 per hour Umbrella.
• 37-hour working week.
• Hybrid opportunity based in Norwich City Centre.
• Immediate start available.
• 3-month temporary contract with potential for extension.

If you have a strong background in leasehold management and are available for an immediate start, we'd love to hear from you