Leasehold Support Officer (Temp: Dartford, Kent)

Adecco; Dartford; On-site; GBP 24,000 - 32,000; Full time

Job summary

Adecco is seeking a Leasehold Support Officer for a public sector housing client in Dartford, Kent. This temporary assignment initially runs for three months.

Working full-time 35 hours per week, hybrid (2-3 days in the office), reporting to the Head of Managing Agents and Owned Tenures, the role focuses on reviewing leases, maintaining records and resolving complex leasehold issues. The position requires strong attention to detail, data management, and effective liaison with leaseholders,

Qualifications

• Experience in a leasehold, property management, housing or managing agent environment.
• Solid understanding of residential leases and leasehold management.
• Ability to interpret lease clauses and determine responsibility for repairs, maintenance, insurance and service charges.
• Strong attention to detail and experience maintaining accurate records and data.
• Excellent investigation, analytical and problem-solving abilities.
• Confident communicating with a range of stakeholders, including managing agents and leaseholders.
• Proficient with Microsoft Office applications, especially Excel and Word.

Responsibilities

• Review lease documents, transfer deeds, and management agreements.
• Check landlord, leaseholder and managing agent obligations.
• Maintain leasehold and ownership data across internal systems.
• Identify and resolve data discrepancies and escalate as needed.
• Support complex casework by gathering and analyzing information.
• Prepare summaries of lease responsibilities and key issues.
• Liaise with internal teams, managing agents, leaseholders and external partners.
• Maintain case notes and audit trails.
• Support investigations into managing agent performance and disputed responsibilities.

Skills

Leasehold experience

Data management

Excel

Attention to detail

Stakeholder communication

Analytical thinking

Tools

Housing management software

Job description

A fantastic opportunity has emerged for a Leasehold Support Officer to join one of Adecco's leading public sector housing clients in a temporary assignment, initially for three months.

Reporting into the Head of Managing Agents and Owned Tenures, our client is based in Dartford in Kent and this role is hybrid working (2-3 days each week in the office). The role is full time, 35 hours each week (Monday to Friday), and our client is seeking an experienced Leasehold Support Officer to provide specialist support across leasehold and managing agent services. The role will focus on reviewing leases, determining responsibilities, maintaining accurate records and supporting the resolution of complex leasehold and managing agent issues.

Key responsibilities of the role include:

• Reviewing and interpreting lease documents, transfer deeds and property management agreements.
• Carrying out responsibility checks to determine landlord, leaseholder and managing agent obligations.
• Maintaining and updating leasehold, ownership and responsibility information on internal systems.
• Identifying and resolving data discrepancies and escalating issues where required.
• Supporting complex leasehold and managing agent casework by gathering, reviewing and analysing information.
• Preparing summaries of lease responsibilities, property arrangements and key issues.
• Liaising with internal teams, managing agents, leaseholders and external stakeholders.
• Maintaining accurate records, case notes and audit trails.
• Supporting investigations into managing agent performance and disputed responsibilities.

Essential Skills and Experience

• Experience working in a leasehold, property management, housing or managing agent environment.
• Good understanding of residential leases and leasehold management.
• Ability to interpret lease clauses and determine responsibility for repairs, maintenance, insurance and service charge matters.
• Strong attention to detail and experience maintaining accurate records and data.
• Excellent investigation, analytical and problem-solving skills.
• Confident communicating with a range of stakeholders, including managing agents and leaseholders.
• Competent in Microsoft Office applications, particularly Excel and Word.

Desirable

• Experience within a housing association, local authority or managing agent environment.
• Knowledge of service charges, major works and managing agent arrangements.
• Experience using housing or property management systems.

Personal Attributes

• Organised and methodical.
• Able to manage multiple priorities and deadlines.
• Strong customer focus.
• Proactive and able to work independently while supporting senior managers on complex matters.