Learning Resources Technician: Frontline IT & Reprographics

Epsom and Ewell Families; Epsom; A distancia; GBP 21.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

On-site gym

Free parking on-site

Blue Light Discount

Free online qualifications

Eye care voucher

Starbucks on-site

Descripción de la vacante

Nescot seeks a friendly frontline assistant to provide welcoming service to students, staff and visitors, acting as first point of contact for reprographics enquiries and digital services.

You will support print accounts, troubleshoot equipment, provide first-line IT support, and help maintain Learning Resource Centre facilities, contributing to safeguarding and student success. This role is based on the Nescot campus with various staff benefits.

Formación

• Experience in a customer-facing role delivering excellent service to a wide range of users.
• Strong digital and IT skills, with confidence supporting common software, devices and online systems.
• Experience supporting or administering reprographics services.
• Excellent communication, interpersonal and problem-solving skills.
• Good organisational skills and attention to detail.
• A flexible and proactive approach, with a commitment to safeguarding and supporting student success.

Responsabilidades

• Provide a welcoming and professional frontline service to students, staff and visitors.
• Be the first point of contact for reprographics enquiries, supporting users to access services effectively.
• Assist students and staff with print accounts, print credits, multifunction devices and related digital services.
• Troubleshoot and resolve first-line issues relating to printing, copying, scanning, equipment and other learning technologies.
• Provide first-line IT support, including assistance with accounts, passwords, Wi-Fi, software and College systems.
• Support the circulation and management of library and learning resources.
• Help maintain Learning Resource Centre facilities, equipment and study spaces to a high standard.

Conocimientos

Customer-facing experience

Digital/IT skills

Reprographics support

Communication skills

Organisational skills

Safeguarding commitment

Descripción del empleo

Nescot seeks a friendly frontline assistant to provide welcoming service to students, staff and visitors, acting as first point of contact for reprographics enquiries and digital services.

You will support print accounts, troubleshoot equipment, provide first-line IT support, and help maintain Learning Resource Centre facilities, contributing to safeguarding and student success. This role is based on the Nescot campus with various staff benefits.