Learning Resources Technician - IT & Print Support

Nescot; Epsom; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Discounted on-site gym

Blue Light Discount

Free online qualifications

Free parking on-site

Eye care voucher

Job summary

Nescot is seeking a Learning Resources Technician to provide frontline service to students, staff and visitors, supporting reprographics and digital services across the Learning Resource Centre.

You will handle print accounts, assist with devices and Wi-Fi, troubleshoot first-line issues, and help maintain facilities to a high standard, ensuring safeguarding and student success are supported.

Qualifications

• Experience in a customer-facing role delivering excellent service to a wide range of users.
• Strong digital and IT skills, with confidence supporting common software, devices and online systems.
• Experience supporting or administering reprographics services.
• Excellent communication, interpersonal and problem-solving skills.
• Good organisational skills and attention to detail.
• A flexible and proactive approach, with a commitment to safeguarding and supporting student success.

Responsibilities

• Provide a welcoming and professional frontline service to students, staff and visitors.
• Be the first point of contact for reprographics enquiries, supporting users to access services effectively.
• Assist students and staff with print accounts, print credits, multifunction devices and related digital services.
• Troubleshoot and resolve first-line issues relating to printing, copying, scanning, equipment and other learning technologies.
• Provide first-line IT support, including assistance with accounts, passwords, Wi-Fi, software and College systems.
• Support the circulation and management of library and learning resources.
• Help maintain Learning Resource Centre facilities, equipment and study spaces to a high standard.

Job description

Nescot is seeking a Learning Resources Technician to provide frontline service to students, staff and visitors, supporting reprographics and digital services across the Learning Resource Centre.

You will handle print accounts, assist with devices and Wi-Fi, troubleshoot first-line issues, and help maintain facilities to a high standard, ensuring safeguarding and student success are supported.