Learning Resources Technician

Teaching Vacancies; Epsom; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Discounted on-site gym

Proximity to Ewell East Station

Job summary

Teaching Vacancies in Epsom is seeking a customer-focused frontline professional to support students, staff and visitors in a busy Learning Resource Centre environment. You will be the first point of contact for reprographics enquiries and help users access print and digital services.

The role requires strong IT skills, excellent communication and a proactive safeguarding mindset, with a commitment to high standards of service and contributing to student success.

Qualifications

• Experience in a customer-facing role delivering excellent service to a wide range of users.
• Strong digital and IT skills, with confidence supporting common software, devices and online systems.
• Experience supporting or administering reprographics services.
• Excellent communication, interpersonal and problem-solving skills.
• Good organisational skills and attention to detail.
• A flexible and proactive approach, with a commitment to safeguarding and supporting student success.

Responsibilities

• Provide a welcoming and professional frontline service to students, staff and visitors.
• Be the first point of contact for reprographics enquiries, supporting users to access services effectively.
• Assist students and staff with print accounts, print credits, multifunction devices and related digital services.
• Troubleshoot and resolve first-line issues relating to printing, copying, scanning, equipment and other learning technologies.
• Provide first-line IT support, including assistance with accounts, passwords, Wi-Fi, software and College systems.
• Support the circulation and management of library and learning resources.
• Help maintain Learning Resource Centre facilities, equipment and study spaces to a high standard.

Skills

Customer-facing

Digital IT skills

Reprographics support

Communication

Organisation

Safeguarding

Job description

What skills and experience we're looking for

We are looking for someone with:

• Experience in a customer-facing role delivering excellent service to a wide range of users.
• Strong digital and IT skills, with confidence supporting common software, devices and online systems.
• Experience supporting or administering reprographics services.
• Excellent communication, interpersonal and problem-solving skills.
• Good organisational skills and attention to detail.
• A flexible and proactive approach, with a commitment to safeguarding and supporting student success.

What the college offers its staff

• A discounted on-site gym, sports hall, fitness class, Starbucks, osteopathy and day nursery
• 5-minute walk from Ewell East Station

Further details about the role

Duties and Responsibilities:

• Provide a welcoming and professional frontline service to students, staff and visitors.
• Be the first point of contact for reprographics enquiries, supporting users to access services effectively.
• Assist students and staff with print accounts, print credits, multifunction devices and related digital services.
• Troubleshoot and resolve first-line issues relating to printing, copying, scanning, equipment and other learning technologies.
• Provide first-line IT support, including assistance with accounts, passwords, Wi-Fi, software and College systems.
• Support the circulation and management of library and learning resources.
• Help maintain Learning Resource Centre facilities, equipment and study spaces to a high standard.

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.