Learning Resources Technician Nescot

Epsom and Ewell Families; Epsom; Remote; GBP 21,000 - 26,000; Full time

Benefits offered by this job

On-site gym

Free parking on-site

Blue Light Discount

Free online qualifications

Eye care voucher

Starbucks on-site

Job summary

Nescot seeks a friendly frontline assistant to provide welcoming service to students, staff and visitors, acting as first point of contact for reprographics enquiries and digital services.

You will support print accounts, troubleshoot equipment, provide first-line IT support, and help maintain Learning Resource Centre facilities, contributing to safeguarding and student success. This role is based on the Nescot campus with various staff benefits.

Qualifications

• Experience in a customer-facing role delivering excellent service to a wide range of users.
• Strong digital and IT skills, with confidence supporting common software, devices and online systems.
• Experience supporting or administering reprographics services.
• Excellent communication, interpersonal and problem-solving skills.
• Good organisational skills and attention to detail.
• A flexible and proactive approach, with a commitment to safeguarding and supporting student success.

Responsibilities

• Provide a welcoming and professional frontline service to students, staff and visitors.
• Be the first point of contact for reprographics enquiries, supporting users to access services effectively.
• Assist students and staff with print accounts, print credits, multifunction devices and related digital services.
• Troubleshoot and resolve first-line issues relating to printing, copying, scanning, equipment and other learning technologies.
• Provide first-line IT support, including assistance with accounts, passwords, Wi-Fi, software and College systems.
• Support the circulation and management of library and learning resources.
• Help maintain Learning Resource Centre facilities, equipment and study spaces to a high standard.

Skills

Customer-facing experience

Digital/IT skills

Reprographics support

Communication skills

Organisational skills

Safeguarding commitment

Job description

We are looking for someone with:

• Experience in a customer-facing role delivering excellent service to a wide range of users.
• Strong digital and IT skills, with confidence supporting common software, devices and online systems.
• Experience supporting or administering reprographics services.
• Excellent communication, interpersonal and problem-solving skills.
• Good organisational skills and attention to detail.
• A flexible and proactive approach, with a commitment to safeguarding and supporting student success.

Duties and Responsibilities:

• Provide a welcoming and professional frontline service to students, staff and visitors.
• Be the first point of contact for reprographics enquiries, supporting users to access services effectively.
• Assist students and staff with print accounts, print credits, multifunction devices and related digital services.
• Troubleshoot and resolve first-line issues relating to printing, copying, scanning, equipment and other learning technologies.
• Provide first-line IT support, including assistance with accounts, passwords, Wi-Fi, software and College systems.
• Support the circulation and management of library and learning resources.
• Help maintain Learning Resource Centre facilities, equipment and study spaces to a high standard.

Benefits:

• A discounted on-site gym, sports hall, fitness class, Starbucks, osteopathy and day nursery
• 5-minute walk from Ewell East Station
• Blue Light Discount
• Free online qualifications
• Free parking on-site
• Eye care voucher

Nescot is graded ‘Good’ by Ofsted following its latest inspection in January 2023. Inspectors rated the College as Good in all 8 aspects. The report recognises that students “enjoy their courses and are motivated to succeed”, and benefit from “highly supportive relationships” with staff. At Nescot, we’re proud of our inclusive culture and we welcome all applications. This role is employed through Nescot Enterprises Ltd, a wholly owned subsidiary of Nescot which operates different terms and conditions. This college is a smoke-free campus—smoking and vaping are not permitted anywhere on campus.

Closing date 15th November 2026 (we reserve the right to close this advert early and to interview during this period)

Interviews expected to be held 13th November and 20th November 2026