Learning Resources Technician: IT & Library Support

Teaching Vacancies; Epsom; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Discounted on-site gym

Proximity to Ewell East Station

Job summary

Teaching Vacancies in Epsom is seeking a customer-focused frontline professional to support students, staff and visitors in a busy Learning Resource Centre environment. You will be the first point of contact for reprographics enquiries and help users access print and digital services.

The role requires strong IT skills, excellent communication and a proactive safeguarding mindset, with a commitment to high standards of service and contributing to student success.

Qualifications

• Experience in a customer-facing role delivering excellent service to a wide range of users.
• Strong digital and IT skills, with confidence supporting common software, devices and online systems.
• Experience supporting or administering reprographics services.
• Excellent communication, interpersonal and problem-solving skills.
• Good organisational skills and attention to detail.
• A flexible and proactive approach, with a commitment to safeguarding and supporting student success.

Responsibilities

• Provide a welcoming and professional frontline service to students, staff and visitors.
• Be the first point of contact for reprographics enquiries, supporting users to access services effectively.
• Assist students and staff with print accounts, print credits, multifunction devices and related digital services.
• Troubleshoot and resolve first-line issues relating to printing, copying, scanning, equipment and other learning technologies.
• Provide first-line IT support, including assistance with accounts, passwords, Wi-Fi, software and College systems.
• Support the circulation and management of library and learning resources.
• Help maintain Learning Resource Centre facilities, equipment and study spaces to a high standard.

Skills

Customer-facing

Digital IT skills

Reprographics support

Communication

Organisation

Safeguarding

Job description

Teaching Vacancies in Epsom is seeking a customer-focused frontline professional to support students, staff and visitors in a busy Learning Resource Centre environment. You will be the first point of contact for reprographics enquiries and help users access print and digital services.

The role requires strong IT skills, excellent communication and a proactive safeguarding mindset, with a commitment to high standards of service and contributing to student success.