Head of Learning & Engagement

PSD Group; Hounslow; On-site; GBP 90,000 - 120,000; Full time

Job summary

PSD Group in Heathrow, London, is seeking a Head of Learning & Engagement to lead the organisation's learning, development and employee engagement agenda within a large operational workforce.

The role combines L&D strategy, digital employee experience and regulatory training, with ownership of the employee app and learning platform.

You will drive transformation, measurement, and cross-functional collaboration to deliver tangible business impact.

Qualifications

• Proven track record in senior L&D roles within complex organisations.
• Experience delivering learning strategies across large frontline workforces.
• Strong digital learning and employee experience transformation experience.
• Experience managing learning platforms and digital tools.
• Excellent stakeholder management and communication skills.

Responsibilities

• Develop and lead a comprehensive Learning & Development strategy aligned with objectives.
• Own and enhance the organisation's employee app driving adoption and engagement.
• Manage relationships with technology providers to maximise platform capabilities.
• Develop and deliver employee engagement initiatives to strengthen culture.
• Lead digitalisation of training, induction and work instructions.
• Create learning pathways and competency-based programs for performance and compliance.

Skills

L&D leadership

Stakeholder management

Digital learning

Employee engagement

Learning strategy development

Regulatory/compliance training

Education

CIPD qualification or equivalent

Tools

Learning management systems

Digital workplace solutions

Job description

Job Title: Head of Learning & Engagement

Location: Heathrow, London

Our client is a leading international cargo and freight handling business, playing a critical role in keeping global supply chains moving. They are now seeking an experienced Head of Learning & Engagement to lead the organisation's learning, development and employee engagement agenda.

This is a broad, transformational role combining Learning & Development, employee engagement, digital employee experience and operational training. The successful individual will continue to develop and implement a forward-thinking learning strategy, whilst driving engagement and connection across a large, operational workforce.

One of the central elements of the role will be ownership of the organisation's employee app and digital learning environment, ensuring technology is used effectively to improve communication, learning, efficiency and the overall employee experience.

Key Responsibilities

• Continue to develop and lead a comprehensive Learning & Development strategy aligned with organisational objectives.
• Own and continuously enhance the organisation's employee app, driving adoption, engagement and improved employee experience.
• Manage the relationship with the technology provider and identify opportunities to maximise the platform's capabilities.
• Develop and deliver employee engagement and communication initiatives that strengthen culture, connection and employee experience.
• Lead the operational training framework, ensuring training remains compliant with relevant regulatory and industry standards.
• Drive the digitalisation of training, induction and work instructions, creating engaging and efficient learning experiences.
• Develop competency-based learning and assessment programmes to improve employee performance, capability and compliance.
• Lead the wider L&D offering across leadership, management development, early careers, talent development and career progression.
• Implement a robust Training Needs Analysis (TNA) process linked to performance reviews and organisational priorities.
• Develop structured learning pathways to support employee development and career progression.
• Ensure effective management of training records and support internal and external audit requirements.
• Develop learning and engagement metrics and reporting to measure effectiveness and demonstrate business impact.
• Lead and influence stakeholders across the organisation to embed a culture of continuous learning and development.
• Identify opportunities for innovation and continuous improvement across learning and employee engagement.

Ideal Candidate

The successful candidate will be a resilient, innovative and collaborative L&D leader with a strong track record of delivering learning and engagement initiatives in a complex organisation. You will ideally have:

• Significant experience in a senior Learning & Development / Learning & Engagement role.
• Experience developing and implementing a strategic L&D agenda.
• Experience working with large, operational or frontline workforces.
• Strong experience in digital learning and/or employee experience transformation.
• Experience managing learning technology, employee platforms or digital workplace solutions.
• Strong understanding of competency frameworks, TNA, performance development and learning pathways.
• Experience managing training within a regulated, safety-critical or compliance-driven environment would be advantageous.
• Strong stakeholder management and influencing skills, with the ability to work effectively across all levels of an organisation.
• A proven ability to lead projects and deliver change in a complex environment.
• Excellent communication and relationship-building skills.
• A genuine passion for employee engagement, learning and organisational development.
• CIPD qualification or equivalent professional experience would be desirable.

Working Pattern: Office Based at Heathrow with some flexibility for remote working on occasion

Why This Role?

This is a rare opportunity to shape the learning and engagement agenda for a large, operational workforce at a genuinely global business - combining strategic influence with hands-on ownership of the digital tools that shape how people learn, connect and grow. It would suit a leader who wants to be close to the business, drive real innovation in digital learning and employee experience, and leave a visible, lasting mark on organisational culture.