Learning And Development Specialist

ISS Facility Services UK; England; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading facilities management company is seeking an experienced Learning & Development Trainer to coordinate and deliver training programs across London and the South. The role involves maintaining learning records, monitoring compliance, and supporting users with the Learning Management System. Ideal candidates will have proven experience in a training role, strong IT skills, and the ability to present confidently. Join a company where your impact truly matters and help shape a positive learning culture.

Qualifications

• Proven experience in a training or learning & development role, ideally supporting operational teams.
• Strong IT skills and experience with Learning Management Systems.

Responsibilities

• Deliver a range of in-person and virtual training programmes.
• Maintain training records and manage compliance reporting.
• Gather feedback and assess training impact.

Skills

Training and development

Communication skills

IT skills

Organisational skills

Tools

Microsoft Office

Learning Management Systems

Job description

Division: ISS Government Facilities Management

Are you passionate about developing people, enhancing service delivery, and helping teams thrive? ISS is seeking an experienced and engaging Learning & Development Trainer to support our Government Facilities Management division across London and the South. This is a fantastic opportunity to shape the colleague experience and drive operational excellence through impactful learning.

About the Role

Reporting to the Regional Learning & Development Manager, you’ll lead the coordination and delivery of training programmes to frontline teams. This includes Welcome Day inductions, Placemakers workshops, PSO (PureSpace) training, supervisor development, and job-specific skills sessions. You’ll also be responsible for maintaining accurate learning records, monitoring compliance, and supporting with the Learning Management System (MyLearning).

Key Responsibilities

• Deliver a range of in-person and virtual training programmes across multiple locations
• Champion PSO (PureSpace) training to improve cleanliness, sustainability, and user experience
• Maintain training records and manage compliance reporting for internal and client needs
• Support with training matrix development, scheduling, and tracking of uptake
• Gather feedback from learners and assess training impactAct as the first point of contact for MyLearning, supporting user queries and account access
• Collaborate with operational, HR, and central teams to align learning with business needs

What We’re Looking For

• Proven experience in a training or learning & development role, ideally supporting operational or frontline teams
• Confident presenter with excellent communication and facilitation skills
• Organised and proactive, able to manage multiple training programmes simultaneously
• Strong IT skills, including use of Microsoft Office and Learning Management Systems
• Understanding of effective learning methods, compliance training, and learner engagement
• Ability to work with a wide range of stakeholders and build strong working relationships
• Experience within facilities management or a similar service-led environment is advantageous

Why Join ISS

At ISS, people are at the heart of everything we do. This role offers a real opportunity to influence learning culture across our teams in London and the South, helping individuals grow and supporting better service outcomes for our clients. Join a company where your impact truly matters.