Learning & Development Quality Lead

Serco Group Plc; Bradley Stoke; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

25 days holiday

Pension scheme

Internal courses and qualifications

Mentoring opportunities

Wellbeing support and health resources

Employee discounts

Volunteer day

Employee networks and inclusion

Job summary

Serco Group Plc in the UK and Europe Defence team is seeking an L&D Quality Lead to shape learning solutions across AFRS programmes, ensuring they are designed, developed, delivered and evaluated to the highest standards.

You will drive quality assurance frameworks, analyse learner feedback and performance data, and collaborate with L&D managers, course designers and SMEs to improve learning effectiveness and readiness. Strong DSAT knowledge and CIPD/LPI qualifications are desirable.

Qualifications

• Experience in quality assurance, evaluation or continuous improvement in an L&D environment.
• Strong analytical skills to interpret data and derive insights.
• Excellent communication and stakeholder management to influence teams.
• Knowledge of Defence or regulated environments is advantageous.

Responsibilities

• Lead QA activities across AFRS learning programmes and workstreams.
• Ensure learning solutions align with DSAT methodology, governance requirements and contractual obligations.
• Review learning products and materials to maintain high-quality standards.
• Establish QA frameworks, evaluation methodologies and continuous improvement processes.
• Analyse learner feedback and performance data to identify trends and improvements.
• Produce reports and dashboards to support evidence-based decisions.
• Collaborate with Learning & Development Managers, Course Designers and SMEs to improve learning effectiveness.
• Support audits, governance reviews and readiness activities.

Skills

Quality assurance

Data analysis

Stakeholder management

Communication

Attention to detail

L&D knowledge

DSAT knowledge

Education

CIPD

LPI

L&D qualification

Tools

Microsoft Excel

Power BI

MS Office

Job description

As an L&D Quality Lead in our UK and Europe Defence team, you’ll play a key role in ensuring learning solutions are designed, developed, delivered and evaluated to the highest standards. Working across multiple learning programmes and mobilisation workstreams, you’ll help create impactful solutions that support operational excellence and deliver positive outcomes for our customers. Our work touches lives, and this role has a direct impact on the quality of learning experienced across the Armed Forces Recruitment Service (AFRS). By driving continuous improvement, maintaining quality standards and ensuring learning remains aligned to operational needs, you’ll help create a positive impact on communities while supporting future workforce capability and readiness.

What you’ll do as a L&D Quality Lead

• Lead quality assurance activities across AFRS learning programmes and workstreams.
• Ensure learning solutions align with Defence Systems Approach to Training (DSAT) methodology, governance requirements and contractual obligations.
• Review learning products, training documentation and supporting materials to maintain high-quality standards.
• Establish and implement quality assurance frameworks, evaluation methodologies and continuous improvement processes.
• Analyse learner feedback, assessment results and performance data to identify trends and improvement opportunities.
• Produce reports, dashboards and management information that support evidence-based decision making.
• Work closely with Learning and Development Managers, Course Designers, Content Creators, Subject Matter Experts and stakeholders to improve learning effectiveness and learner experience.
• Support audits, governance reviews, readiness activities and learning assurance processes across the programme.

Experience within quality assurance, evaluation or continuous improvement in a learning and development environment.

• Strong analytical skills with the ability to interpret data and provide meaningful insights and recommendations.
• Experience reviewing learning solutions, training materials and documentation against defined standards.
• Excellent communication and stakeholder management skills, with the ability to build trust and influence across diverse teams.
• Comfortable managing multiple priorities while maintaining attention to detail and quality.
• Knowledge of the Defence Learning Environment (DLE), Defence, Government or regulated environments would be advantageous.
• A qualification or accreditation in Learning and Development, Quality Assurance, Continuous Improvement, Chartered Institute of Personnel and Development (CIPD), Learning and Performance Institute (LPI), or a related discipline is desirable.
• Knowledge and practical experience of Defence Systems Approach to Training (DSAT) methodology is desirable

• 25 days' holiday plus bank holidays
• Up to 6% contributory pension scheme
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

Vetting and checks