Learning & Development Manager

Montcalm Collection; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player in luxury hospitality is seeking a dynamic Learning and Development Manager to lead training initiatives across its portfolio of hotels. This role involves designing engaging training programs that enhance employee performance and guest satisfaction. The ideal candidate will have extensive experience in L&D within the hospitality sector, particularly with the Marriott brand. Join a supportive and empowering team environment where your contributions will shape the future of employee development and service excellence. This is a fantastic opportunity to make a significant impact in a prestigious organization.

Benefits

Competitive salary

Benefits platform with various discounts

Wellbeing support and workshops

28 holidays including bank holidays

Cash-back health benefits

Discounted gym membership

Fully paid day off on your birthday

Awards and Recognition Programme

Regular ongoing training and development

Pension scheme

Qualifications

• Extensive experience in Learning & Development within luxury hospitality.
• Proven knowledge of HR best practices and employment legislation.

Responsibilities

• Develop and execute strategic L&D plans aligned with brand goals.
• Design and deliver training programs focused on guest service and leadership.

Skills

Learning & Development Management

Training Program Design

Interpersonal Skills

Project Management

Communication Skills

Education

Degree in Human Resources or related field

Tools

Marriott Training Platforms

Online Training Platforms (Mapal)

Job description

LEARNING AND DEVELOPMENT MANAGER

About Montcalm Collection

Montcalm Collection is a portfolio of luxury hotels in London, offering a seamless blend of the city’s rich heritage and contemporary sophistication. Each hotel within the collection reflects its unique location, providing guests with tailored experiences that highlight London’s diverse attractions—from fine dining and wellness retreats to modern British design and historic landmarks. The collection includes iconic properties such as Montcalm Royal London House, located in the former Royal Mail headquarters, and Montcalm Brewery, housed in the historic Whitbread Brewery. Montcalm East, near Shoreditch, serves as a creative hub, while Montcalm Mayfair, promises boutique five-star luxury in one of London’s most prestigious neighbourhoods.

Beyond luxury accommodation, Montcalm Collection is committed to creating holistic experiences that prioritise comfort, well-being, and exceptional service. From the urban creativity of Montcalm East to the tranquil escapes at Inhabit, Queen’s Gardens and Inhabit, Southwick Street, the collection caters to a wide range of travellers seeking refined elegance and modern convenience. With additional offerings like Montcalm Townhouses and Park Grand Hotels, a stylish 4-star boutique brand, The Montcalm Collection continues to set the benchmark for premium hospitality in London.

Overview

We are seeking an accomplished and dynamic Learning and Development (L&D) Manager to lead and implement training initiatives across our portfolio of multi-site hotel properties. The ideal candidate will have a solid background in hospitality L&D, preferably within the Marriott brand ecosystem, and will be responsible for aligning training strategies with business goals to enhance employee performance, service delivery, and guest satisfaction.

Key Responsibilities

1. Develop and execute a strategic L&D plan that aligns seamlessly with our brand pillars of Belonging, Wellbeing, Changemaking, Sensitivity and Sustainability and brand standards (preferably Marriott).
2. Design, deliver and evaluate training programs, workshops, and e-learning modules focused on operations, guest service, leadership development, compliance and brand specific programs.
3. Ensure consistent implementation of Marriott’s brand training programs (e.g., Voyage, Elevate, Serve 360) across relevant properties.
4. Coach and support property-level trainers and department heads to promote a learning culture and drive continuous improvement.
5. Conduct training needs analyses (TNA) across departments to identify skill gaps and development priorities.
6. Track and report on training KPIs such as training completion rates, employee satisfaction, and performance outcomes.
7. Stay updated with Marriott training platforms (e.g., MGS, Learning Zone, myLearning) and ensure maximum utilization.
8. Manage the company online training platform Mapal.
9. Facilitate onboarding and orientation programs for all new hires, with consistency across locations.
10. Manage the three and six monthly check-ins and appraisals.
11. Ensure compliance with health, safety, and legal training standards.
12. Collaborate with HR and operations to support succession planning and career pathing.
13. Champion a culture of engagement, well-being, and satisfaction through innovative initiatives that enhance the employee experience.
14. Contribute strategically to management meetings, offering valuable L&D insights and recommendations.

Person Specification

The successful candidate will demonstrate that they have the following key criteria, personal competencies and skills:

1. Extensive experience as a Learning & Development Manager, ideally within the luxury hospitality sector.
2. Proven knowledge of HR best practices, employment legislation, and industry trends.
3. Prior Marriott experience strongly preferred – understanding of brand standards and L&D systems essential.
4. Proven ability to design and deliver engaging training across all levels of the organization.
5. Excellent interpersonal, facilitation, and communication skills.
6. Ability to travel regularly to multiple hotel sites.
7. Strong project management and organizational skills.
8. Professional, approachable demeanour with the ability to thrive under pressure.

This job description is designed to outline primary duties and conditions related to the Learning & Development Manager position at Montcalm Collection. It is not an exhaustive list and additional tasks and responsibilities may be required as directed by the Head of People & Culture, or Head of Hotels.

Benefits

• Competitive salary
• A supportive, empowering team environment
• Benefits platform with various discounts
• Wellbeing support, workshops and advice
• 28 holidays including eight bank holidays, with more holidays after two-year service
• Cash-back health benefits, including optical, dental, chiropractor and physio services
• Discounted gym membership
• Access to Wellbeing platform and sessions, including EAP
• Celebrate your special day with a fully paid day off on your birthday.
• Awards and Recognition Programme
• Annual parties
• Regular and ongoing training and development, including leadership workshops
• Pension scheme

Eligibility

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.

Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.

Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role.