Learning & Development Liaison Specialist

Lbbd; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

Barking & Dagenham is looking for a proactive Liaison, Training & Development Officer to design, deliver and evaluate learning programmes across Parking Services. You will identify training needs, develop materials, support career progression and help implement accreditation schemes, while coaching staff and maintaining procedures.

The role requires Level 3 Award in Education and Training (AET) or equivalent and strong IT and communication skills; a passion for improving services and workforce

Qualifications

• Experience designing, delivering and evaluating workplace training programmes.
• Experience identifying learning needs and developing targeted training solutions.
• Experience producing training materials, manuals, presentations and procedural documents.
• Strong communication and presentation skills with the ability to engage a wide range of audiences.
• Experience coaching, mentoring and supporting staff development.
• Knowledge of parking enforcement operations and relevant legislation.
• Excellent organisational skills and the ability to manage competing priorities.
• Strong IT skills, including the use of learning, operational and reporting systems.

Responsibilities

• Designing, delivering and evaluating training programmes across Parking Services.
• Delivering induction training, technical systems training and refresher programmes.
• Identifying training needs through audits, performance data and management feedback.
• Developing and maintaining training manuals, presentations, procedures and learning materials.
• Supporting colleague development, career progression and succession planning initiatives.
• Coaching, mentoring and assessing staff performance and competence.
• Supporting the delivery of professional qualifications and accreditation programmes.
• Creating and reviewing operational procedures, policies and risk assessments.
• Supporting training relating to parking enforcement, investigations, fraud prevention, removals, permits and compliance activities.

Skills

Training design

Delivery of training

Training evaluation

Induction training

Coaching & mentoring

Communication skills

Presentation skills

Organisational skills

Education

Level 3 Award in Education and Training (AET) or equivalent

Workplace training design & delivery experience

Tools

Learning systems

Reporting systems

Job description

Barking & Dagenham is looking for a proactive Liaison, Training & Development Officer to design, deliver and evaluate learning programmes across Parking Services. You will identify training needs, develop materials, support career progression and help implement accreditation schemes, while coaching staff and maintaining procedures.

The role requires Level 3 Award in Education and Training (AET) or equivalent and strong IT and communication skills; a passion for improving services and workforce