Learning Centre Assistant - Student Support & Resources

Heart of Worcestershire College; Redditch; Hybrid; GBP 9,000 - 11,000; Part time

Job summary

Heart of Worcestershire College is seeking a part-time Learning Centre Assistant for the Redditch campus. The role is 18 hours per week across 38 weeks, with a salary of up to £10,243.82 including holiday pay. Travel to other campuses may be required.

The successful candidate will provide excellent customer service in the Learning Centre, assist with IT tasks, and support students and staff with resources and equipment.

Qualifications

• Experience in providing support to people of a wide range of ages and abilities.
• Good IT skills to assist students with software and printing facilities.

Responsibilities

• Provide a comprehensive customer service for Learning Centre users via telephone, email and face-to-face interactions.
• Carry out desk duties in the Learning Centres, including the issuing and returning of resources, shelving returned materials, general tidying, and handling payments for services.
• Create ID cards and help students with the activation of their network accounts.
• Assist students with the use of basic software packages and printing facilities.
• Assist in locating resources in the Learning Centre and demonstrating the catalogue and e-resources.
• Maintain Learning Centre stock using Heritage Cirqa.
• Supervise ILT software and provide support in its use, and report attendance.

Skills

Customer service

IT skills

Tools

Heritage Cirqa

IT helpdesk

Job description

Heart of Worcestershire College is seeking a part-time Learning Centre Assistant for the Redditch campus. The role is 18 hours per week across 38 weeks, with a salary of up to £10,243.82 including holiday pay. Travel to other campuses may be required.

The successful candidate will provide excellent customer service in the Learning Centre, assist with IT tasks, and support students and staff with resources and equipment.