Learning Centre Assistant

Heart of Worcestershire College; Redditch; On-site; GBP 9,000 - 11,000; Part time

Job summary

Heart of Worcestershire College is seeking a part-time Learning Centre Assistant for the Redditch campus. The role is 18 hours per week across 38 weeks, with a salary of up to £10,243.82 including holiday pay. Travel to other campuses may be required.

The successful candidate will provide excellent customer service in the Learning Centre, assist with IT tasks, and support students and staff with resources and equipment.

Qualifications

• Experience in providing support to people of a wide range of ages and abilities.
• Good IT skills to assist students with software and printing facilities.

Responsibilities

• Provide a comprehensive customer service for Learning Centre users via telephone, email and face-to-face interactions.
• Carry out desk duties in the Learning Centres, including the issuing and returning of resources, shelving returned materials, general tidying, and handling payments for services.
• Create ID cards and help students with the activation of their network accounts.
• Assist students with the use of basic software packages and printing facilities.
• Assist in locating resources in the Learning Centre and demonstrating the catalogue and e-resources.
• Maintain Learning Centre stock using Heritage Cirqa.
• Supervise ILT software and provide support in its use, and report attendance.

Skills

Customer service

IT skills

Tools

Heritage Cirqa

IT helpdesk

Job description

Job Title Learning Centre Assistant Closing Date 26/08/2026 23:59 Pay Actual salary up to £10,243.82 - salary is dependant on qualifications and experience Hours 18 hours x 38 weeks Type Part Time

Salary - up to £10,243.82 which includes 6.71 weeks paid holiday.

Location - Redditch

Please note: HoW College reserves the right to extend the advertising period for this vacancy or close the vacancy early in line with volume of applicants. We would therefore advise interested candidates to apply promptly.

WHAT WE ARE LOOKING FOR:

To become a Centre Assistant in our Learning resources department, we need someone who is “supportive, team player and can work off their own initiative.

The successful candidate will have the chance to acquire new skills and develop their abilities in a wide range of activities.

We have a variety of students from the surrounding area, we are a welcoming and inclusive community that champions diversity and equality across our college.

Our departments collaborate to establish and uphold the inclusive HoW culture, we keep this in mind as we manage interactions with the public, fellow employees, and nearby schools.

Although this position is centred on our Redditch campus, all applicants must be prepared to travel to our other campuses or surrounding areas as required.

WHAT YOU'LL BE DOING:

To find a more detailed list of your day-to-day responsibilities, please refer to the key roles and accountabilities section on our Job Description. In summary, as someone who has experience in providing support to people of a wide range of ages and abilities and Good I.T. skills , you will support in many aspects. To name a few:

• Provide a comprehensive customer service for all Learning Centre users including answering enquiries via telephone, email and face-to-face interactions.
• Carry out desk duties in the Learning Centres, including the issuing and returning of resources, shelving returned materials, general tidying of the Learning Centres, taking payments for services such as printing, copying, and sale of stationery.
• To book groups in the Learning Centre as requested, liaising with the Timetabling Team, including for Thrive and Elements sessions. Monitor and report on attendance as required.

ABOUT US.

Heart of Worcestershire College, the county's largest further education institution, offers a diverse range of academic, vocational, and community courses throughout its campuses. In all we do, our principles of diversity, integrity, partnership, and trust come through, enabling us to offer timely and knowledgeable services both within and outside of our immediate neighbourhood. By 2030, we also intend to be 90% green!

Our goal is to advance, innovate, and inspire. We're looking for people who want to come along for the journey because our growth will be your growth.

THE PERKS.

A career with us entails much more than a pay check, because we know our employees are our most valuable resource. You can look forward to the following perks with us.

• Confidential Employee Assistance Programme (available 24/7, 365 days a year); giving access to free confidential counselling
• Regular Continuing Professional Development
• Opportunity to gain further qualifications and enhance professional development through our Awards process
• Agile and Flexible working (Dependent upon role)
• Employee discounts & benefits package including high street and travel discounts
• Fantastic progression opportunities
• A mentor to support you in your new role
• Cycle to Work Scheme
• Free onsite parking (Certain Campuses only)
• Opportunities of volunteering within local community and charities

WE HIRE PEOPLE.

Every person we hire has a different mix of experiences, cultures, and identities, as well as a unique background and physical make-up. Together, we strengthen HoW.

The College is striving to attract, develop and retain the very best people by offering a motivating and inclusive workplace in which talent is truly recognised.

We want you to know that HoW is an equal opportunity employer as you are probably applying for or considering applying for a job with us if you are reading this. This College expects everyone to share its commitment to promoting and protecting children, young people, and vulnerable adults' welfare and equality of opportunity.

For us, this means that we always work to be as inclusive as possible in all areas of employment and that we will not allow any form of discrimination.

BIT MORE INFO.

All successful applicants will be required to complete and pay for a Disclosure & Barring Service check. Along with online verification to ensure the safety of our pupils.

Closing date for this post is: 26 August 2026

JOB DESCRIPTION

POST TITLE: Learning Centre Assistant

DIRECTORATE/DEPARTMENT: Learning Resources

GRADE: 3D

LOCATION: Redditch Campus

RESPONSIBLE TO: Academic and Digital Skills Enhancement Manager

AIM AND PURPOSE OF THE JOB

The purpose of the role is to provide customer services within the Learning Centre to support students and staff using facilities and resources, duties in this position will include dealing with desk and telephone enquiries, handling stock within the Learning Centre and providing administrative support as required.

KEY ROLES AND ACCOUNTABILITIES

• Provide a comprehensive customer service for all Learning Centre users including answering enquiries via telephone, email and face-to-face interactions.
• Carry out desk duties in the Learning Centres, including the issuing and returning of resources, shelving returned materials, general tidying of the Learning Centres, taking payments for services such as printing, copying, sale of stationery and fines.
• Create ID cards and help students with the activation of their network accounts, including WiFi access.
• To assist students with the use of basic software packages and printing facilities.
• Assist students and staff in locating relevant resources in the Learning Centre both printed and electronic, including demonstrating the use of the catalogue and e-resources.
• Maintain and develop Learning Centre stock through the ordering, processing, stock-checking and withdrawing of materials using Heritage Cirqa.
• Supervise and provide support in the use of ILT software, electronic resources, the internet and
• To book groups in the Learning Centre for tutorials and online sessions and monitor and report on attendance.
• Liaise with the IT helpdesk regarding IT account queries and reporting any hardware or software issues.
• To facilitate and deliver induction sessions in the use of the Learning Centre.
• To assist students in using Harvard referencing.
• To assist students in their use of ProMonitor.
• Assist in the promotion of Learning Centre services via the creation and maintenance of displays and notices, online content and delivery of competitions and events throughout the year.
• Attend Learning Centre team meetings, mandatory training and relevant staff development sessions and participate in the Performance Development Review process.
• To work in any Learning Centre as required for operational need including evenings.
• To undertake duties as a First Aider.
• To undertake duties as a Fire Marshal.
• To undertake duties as an Exam Invigilator.
• Assist the Customer Services team during enrolment and open events.
• Liaise with colleagues across the college as appropriate in terms of referring students to Student Services and Academic Skills Support.
• Assume responsibility for the Learning Centre when working on occasions when no other members of staff are on duty. This involves ensuring the good behaviour of all users, conforming to the Learning Centre and HOW College regulations and maintaining levels of security and safety at all times.

GENERAL ACCOUNTABILITIES

• To commit to the safeguarding and promotion of the welfare of children, young people and vulnerable adults
• To participate in the College’s Performance Management Scheme and attend such training events as are necessary to enable him/her to carry out the duties of the job description.
• To continually improve teaching, learning and assessment through proactive CPD and sharing best practice.
• To actively participate in the College’s Quality System, including quality improvement strategies and initiatives.
• To undertake such other duties as may be assigned commensurate with the grade and purpose of the post.
• To take reasonable care for the health and safety of him/her and for others affected by his/her work.
• To actively support College Safeguarding, Equality and Diversity policies.
• To operate/conduct all HR tasks and functions within the principles of GDPR.

This Job Description is current at the date shown below, and is a guide to the work you will be required to undertake. In consultation with the post holder, it may be changed from time to time by the College to meet changing circumstances.

August 2026