Learning Centre Assistant

Allscreens Nationwide Ltd; Redditch; On-site; GBP 9,000 - 11,000; Part time

Benefits offered by this job

Employee Assistance Programme

Continued Professional Development

Generous holiday allowance

Cycle to Work Scheme

Free onsite parking

Volunteer opportunities

Job summary

Heart of Worcestershire College in Redditch is seeking a Learning Centre Assistant. The role supports a busy Learning Centre, handling enquiries via telephone, email and in person, and assisting with resources, payments, and shelving.

The post centres on Redditch campus with travel to other campuses when required. We value a supportive, team-oriented person who can work on their own initiative and contribute to a diverse, inclusive environment.

Qualifications

• Provide a comprehensive customer service for Learning Centre users, via phone, email and face-to-face.
• Supportive, team player who can work off their own initiative.
• Willingness to travel to other campuses as required.

Responsibilities

• Handle enquiries and bookings for Learning Centre users.
• Manage desk duties: issuing resources, shelving, handling payments for services.
• Monitor attendance and liaise with Timetabling Team for group bookings.

Skills

Customer service

Team player

Initiative

Communication

multitasking

Job description

Job Title - Learning Centre AssistantHours – 18 Hours x 38 Weeks TTO Salary - up to £10,243.82 which includes 6.71 weeks paid holiday.Location - Redditch

WHAT WE ARE LOOKING FOR:

To become a Centre Assistant in our Learning resources department, we need someone who is “supportive, team player and can work off their own initiative.The successful candidate will have the chance to acquire new skills and develop their abilities in a wide range of activities.We have a variety of students from the surrounding area, we are a welcoming and inclusive community that champions diversity and equality across our college.Our departments collaborate to establish and uphold the inclusive HoW culture, we keep this in mind as we manage interactions with the public, fellow employees, and nearby schools. Although this position is centred on our Redditch campus, all applicants must be prepared to travel to our other campuses or surrounding areas as required.

WHAT YOU'LL BE DOING:

• Provide a comprehensive customer service for all Learning Centre users including answering enquiries via telephone, email and face-to-face interactions
• Carry out desk duties in the Learning Centres, including the issuing and returning of resources, shelving returned materials, general tidying of the Learning Centres, taking payments for services such as printing, copying, and sale of stationery
• To book groups in the Learning Centre as requested, liaising with the Timetabling Team, including for Thrive and Elements sessions. Monitor and report on attendance as required

ABOUT US.

Heart of Worcestershire College, the county's largest further education institution, offers a diverse range of academic, vocational, and community courses throughout its campuses. In all we do, our principles of diversity, integrity, partnership, and trust come through, enabling us to offer timely and knowledgeable services both within and outside of our immediate neighbourhood. By 2030, we also intend to be 90% green! Our goal is to advance, innovate, and inspire. We're looking for people who want to come along for the journey because our growth will be your growth.

THE PERKS.

• Confidential Employee Assistance Programme (available 24/7, 365 days a year); giving access to free confidential counselling
• Regular Continuing Professional Development
• Opportunity to gain further qualifications and enhance professional development through our Awards process
• Generous holiday allowance
• Agile and Flexible working (Dependent upon role)
• Employee discounts & benefits package including high street and travel discounts
• Fantastic progression opportunities
• A mentor to support you in your new role
• Cycle to Work Scheme
• Free onsite parking (Certain Campuses only)
• Opportunities of volunteering within local community and charities

WE HIRE PEOPLE.

Every person we hire has a different mix of experiences, cultures, and identities, as well as a unique background and physical make-up. Together, we strengthen HoW. The College is striving to attract, develop and retain the very best people by offering a motivating and inclusive workplace in which talent is truly recognised. We want you to know that HoW is an equal opportunity employer as you are probably applying for or considering applying for a job with us if you are reading this. This College expects everyone to share its commitment to promoting and protecting children, young people, and vulnerable adults' welfare and equality of opportunity. For us, this means that we always work to be as inclusive as possible in all areas of employment and that we will not allow any form of discrimination.

BIT MORE INFO.

All successful applicants will be required to complete and pay for a Disclosure & Barring Service check. Along with online verification to ensure the safety of our pupils. Closing date for this post is: 26 August 2026Interview date: TBC