Learning and Development Officer

VOCAL; City of Edinburgh; On-site; GBP 30,000 - 38,000; Full time

Job summary

VOCAL is a carer-led organisation in Edinburgh and Midlothian seeking a Learning and Development Officer to facilitate, coordinate and contribute to high-quality learning opportunities for staff and volunteers. The role is hands-on and newly created, working with the Senior Management Team to shape development across the organisation.

You will coordinate training, maintain learning records and help develop engaging learning resources, while supporting ongoing workforce development to deliver

Qualifications

• Experience in delivering engaging and accessible learning activities.
• Ability to identify learning needs and develop effective learning materials.
• Excellent facilitation, communication and relationship-building skills.

Responsibilities

• Coordinate induction, mandatory and role-specific training across the organisation.
• Develop and update learning materials, including e-learning modules.
• Maintain training records, monitor compliance, and evaluate learning outcomes.
• Produce reports and analysis as required.
• Support training needs analysis and skills audits.

Skills

Facilitation

Communication

Relationship building

Organisational skills

Administrative

Continuous improvement

Tools

Articulate 360

Job description

VOCAL is a carer-led organisation supporting unpaid carers across Edinburgh and Midlothian. We are looking for an enthusiastic, organised and skilled Learning and Development Officer to facilitate, coordinate and contribute to accessible, high-quality learning and development opportunities for our staff and volunteers. This is a newly created, hands-on role and an exciting opportunity to help shape and support learning and development across VOCAL. Working closely with the Senior Management Team, VOCAL's Learning and Development Working Group, managers, and colleagues across the organisation, you will coordinate and administer a broad range of learning opportunities for staff and volunteers. You will also contribute to the development of engaging learning resources and, where appropriate, facilitate agreed learning sessions. From coordinating mandatory and role-specific training to maintaining learning records and e-learning content, you will play an important role in supporting our workforce develop ongoing knowledge, skills, and confidence needed to deliver high-quality support and achieve positive outcomes for unpaid carers.

Key responsibilities will include:

• supporting senior staff and managers to identify suitable learning and development approaches within agreed organisational prioritiesfacilitating and coordinating induction, mandatory and role-specific training across the organisationidentifying and managing relationships with external providersworking with colleagues to develop and update learning materials (including e-learning modules)maintaining training records and monitoring training compliance, completion rates and evaluating learning outcomes.
• Producing reports and analysis as requiredsupporting training needs analysis and skills auditsparticipating as required in organisational working groups and initiatives.

We are looking for someone with:

• demonstrable experience and success in a similar roleexperience of supporting the identification of learning needs and facilitating the delivery of engaging and accessible learning activitiesexperience of creating engaging digital or e-learning content using an e-learning development platform, such as Articulate 360excellent facilitation, communication and relationship-building skillsproven organisational and administrative skills, with the ability to manage multiple prioritiesa flexible, proactive and collaborative approach, with a commitment to continuous improvement

Location:

Due to the nature of the role, including the delivery of face-to-face learning activities and direct support to colleagues, the postholder is expected to work predominantly from Edinburgh Carers' Hub, 60 Leith Walk, Edinburgh EH6 5HB. Attendance at the Midlothian VOCAL Carer Centre in Eskbank will also be required for meetings/ training activities, together with occasional travel to other venues across Edinburgh and Midlothian.