Learning and Development Design and Content Coordinator

VetPartners Limited; York and North Yorkshire; Hybrid; GBP 28,000 - 40,000; Full time

Job summary

VetPartners is seeking a Design and Content Coordinator in York to own the design, platform, and end-to-end learner journey across our learning ecosystem. Your practice background informs learning needs, while your content and design skills turn insight into engaging material.

This office-based role offers hybrid flexibility by agreement. You will design eLearning content, manage learner experience, collaborate with clinical colleagues, apply AI tools, and continuously improve the learning

Qualifications

• Experience in learning and development with content or instructional design.
• Experience designing content for an eLearning or learning management platform.
• Strong written communication and ability to translate learning needs into clear content.
• Experience applying AI tools in content design.
• Experience working in a veterinary practice is highly advantageous.
• Ability to manage multiple content projects with attention to detail.

Responsibilities

• Design and build engaging eLearning content and learner journeys on the learning platform.
• Own the end-to-end learner experience, ensuring accessible, well-structured content.
• Develop marketing-style communications to promote learning content and drive engagement.
• Collaborate with clinical colleagues to translate learning needs into accessible content.
• Apply AI tools to create content efficiently and innovatively.
• Maintain and improve the learning platform with content updates and UX refinements.
• Ensure content reflects sound instructional design principles and learning outcomes.
• Monitor content performance and learner engagement to refine offerings.
• Support cross-team programmes including the Graduate Development Programme.

Skills

Instructional design

Content design

eLearning content

LMS experience

Marketing communications

AI content tools

Content governance

Tools

Learning Management System (LMS)

AI content tools

Job description

VetPartners is a European veterinary group built on respect, collaboration, clinical freedom, and vet-led leadership. We are a family of over 12,000 people across 850 sites in nine countries, supporting small animal, farm, and equine practices. Our Learning and Development team exists to help our colleagues grow, and this is a brilliant opportunity to be part of shaping how learning happens across our family of practices.

About the Role

The Design and Content Coordinator owns the design, platform, and end-to-end learner journey for VetPartners. Your practice background gives you real insight into what colleagues need from their learning, while your content and design skills let you turn that insight into engaging, effective material. This is not a clinical subject-matter role; it is about owning how learning is designed, built, and experienced across our learning platform. Practically; this is an office-based role, in York, with some hybrid working flexibility, by agreement.

What You'll Be Doing

• Design and build engaging eLearning content and learning journeys on our learning platform
• Own the end-to-end learner experience, ensuring content is accessible, well-structured, and easy to navigate
• Develop marketing-style communications to promote learning content and drive engagement across the business
• Work with subject-matter experts and clinical colleagues to translate learning needs into clear, well-designed content
• Explore and apply AI tools to create content more efficiently and to support innovative approaches to learning design
• Maintain and continuously improve the learning platform, including content updates, structure, and user experience
• Use learning and development experience to ensure content reflects sound instructional design principles
• Monitor content performance and learner engagement, using insight to refine and improve the learning offer
• Collaborate with the wider L&D team to ensure content supports broader programmes, including the Graduate Development Programme
• Experience working within a veterinary practice, essential to designing content that genuinely reflects colleagues' learning needs
• Demonstrable experience in a learning and development role, including content design or instructional design
• Hands-on experience creating content for an eLearning or learning management platform
• Strong content creation skills, with an eye for clear, engaging, and accessible design
• Confident written communication skills, able to write content that informs and engages
• A structured, detail-focused approach to managing multiple content projects
• Experience using AI tools in content creation or learning design
• Marketing or communications content experience
• Familiarity with instructional design frameworks or models
• Experience designing content for a multi-country or multi-species audience

Why Join Us

This is a unique opportunity to own how learning looks, feels, and works for colleagues across our family of practices. You will combine real practice insight with creative and technical skill, with genuine scope to shape the future of digital learning at VetPartners.