Learning Experience Manager

Animal Friends; Greater London; Hybrid; GBP 65,000 - 85,000; Full time

Benefits offered by this job

Annual leave (25 days)

Birthday off

Charity day

Pet insurance discount

Vet app JOII access

Wellbeing hub

Job summary

Doubtless Pet Care is seeking a Learning Experience Manager to join our People team. The role focuses on turning business needs into engaging learning journeys that boost performance and leadership, while aligning with FCA/PRA regulatory standards.

You will foster a data-driven, inclusive learning culture and partner with HR across regions. You will lead a team of learning designers, deliver blended programs, and ensure materials meet regulatory requirements.

Qualifications

• Experience designing learning experiences in regulated or multinational environments.
• Strong understanding of adult learning principles and instructional design.
• Ability to link learning to business outcomes using data.
• Experience managing digital learning platforms and vendors.
• Excellent communication and stakeholder management skills.

Responsibilities

• Lead and develop a team of learning designers and facilitators.
• Design learning journeys aligned with capability frameworks and regulatory standards.
• Deliver blended learning using digital, social, and experiential methods.
• Oversee creation of accessible, high-quality training materials.
• Collaborate with UK and European HR teams for onboarding experiences.
• Champion AI-driven learning for scalability and personalisation.

Skills

Adult learning

Digital learning tools

Data-driven design

Stakeholder management

Change management

Job description

Job Advert

As Doubtless Pet Care continues to grow, we are seeking a Learning Experience Manager to join ourPeople team

In this key role, you’ll turn business and capability needs into clear, engaging learning journeys that boost performance, strengthen leadership, and build future-ready skills. You’ll help create a learning culture that’s people-focused, data-driven, and powered by technology—while ensuring everything aligns with FCA/PRA regulatory standards.

If you’re excited about driving inclusion, high performance, and continuous development, we’d love to hear from you.

Package

We offer competitive remuneration, 25 days holiday, life assurance, private medical insurance, and a range of employee benefits!

Location

This is a hybrid role with occasional presence in our Amesbury and London offices

* Learning Experience Manager

• Lead and develop a team of learning designers and facilitators, promoting brand values, inclusivity, and a culture of continuous learning.
• Coach and support team members to maintain high performance.
• Design tools and programmes that support career pathways, capability frameworks, and management development.
• Deliver blended learning journeys using digital, social, and experiential methods.
• Oversee the creation of accessible, high-quality training materials.
• Collaborate with UK and European HR teams to deliver consistent, locally adaptable onboarding experiences.
• Curate learning content aligned with business, regulatory, and cultural priorities.
• Provide expertise on learning interventions and legislative developments.
• Partner with stakeholders to ensure learning solutions drive measurable performance.
• Lead key programmes including onboarding, management development, and professional growth.
• Work with Talent Partner to align capability frameworks with strategic and future skill needs.
• Manage learning platforms, tools, and vendor relationships to ensure effective and engaging solutions.
• Align system requirements with business needs.
• Champion digital and AI-driven learning for scalability and personalisation.
• Ensure mandatory training meets regulatory and data standards.
• Promote inclusive, accessible, and equitable learning experiences.
• Maintain training records and reporting to meet FCA/PRA and SMCR requirements.
• Ensure IDD training is accurately tracked and reported.
• Support policy alignment with evolving regulatory standards.

What We Look For In You

• Experience designing and delivering learning experiences in complex, regulated, multinational environments.
• Strong understanding of adult learning principles, instructional design, and modern learning technologies.
• Commercial awareness with the ability to link learning to business outcomes.
• Skilled in managing digital learning platforms and vendor relationships.
• Confident using data and analytics to inform design and measure impact.
• Comfortable working across diverse teams and adapting to varied business needs.
• Excellent communication, facilitation, and stakeholder management skills.
• Creative, collaborative, and future-focused mindset.
• Resilient and able to manage ambiguity and competing priorities.
• Proactive and results-driven, with the ability to influence at all levels.
• Solid understanding of FCA/PRA regulations and their impact on learning and culture.
• Awareness of market trends and commitment to continuous development.

What you can expect from us:

We recognise that your hard work shouldn`t come without its perks, so here`s a little list of some of the things you can expect to get from us:

• 25 days annual leave plus bank holidays and we give you your birthday off
• Fully paid day off for charity work
• 95% of our employee’s own pets, we’re able to provide up to 50% off insurance along with free access to our Vet consultation app JOII
• We believe looking after employees’ health is important, so we offer discount on gym membership, access to a Wellbeing hub
• We like to celebrate success and recognise excellent employee performance; we will donate £3k to the charity of our employee of the quarter’s choice
• Most importantly, you`ll be working within a courageous, passionate and kind-hearted team

What we are all about!

We are Doubtless Pet Care – a pet insurance and health services organisation operating in several markets across Europe including the UK, France, Netherlands, Belgium and Germany as well as North America (USA and Canada).

We are one of the largest pet insurance and services organisations globally, with over 4,500 colleagues supporting over 6 million pets across the globe. Our passion for pets powers our purpose to help pet parents get better access to better care, so they can focus on the joy that happy healthy pets bring to their lives.

We're guided by our values of Performance, Exploration, Togetherness and Sustainability and as pet owners, many of us at Doubtless feel a personal connection with our mission.

We know that harnessing our differences makes us stronger and helps us to deliver better outcomes for our customers and each other. That’s why we are committed to ensuring that everyone is treated fairly and without discrimination, and we are passionate about creating an inclusive environment where everyone feels they belong.

Department: HR

Contract type: Permanent

Hours: 37.5

Salary: Competitive, dependant on experience