Learning and Development Apprentice

Farrer & Co; Greater London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading law firm is looking for an administrative support role in Learning and Development. Responsibilities include organizing training events, managing communication, and maintaining an LMS. Candidates should have GCSE English and Maths at grade 5/B, along with strong communication and organizational skills. The role involves a mix of virtual, hybrid, and in-person training support, helping identify learning needs, and developing resources. A proactive and detail-oriented approach is essential to succeed in this dynamic environment.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Problem solving skills

Presentation skills

Analytical skills

Logical thinking

Teamworking

Creative thinking

Initiative

Non-judgemental approach

Curiosity

Proactivity

Ability to multi-task

Enthusiasm

Education

GCSE English (grade 5/B)

GCSE Maths (grade 5/B)

A Level or equivalent qualifications

Job description

Responsibilities

• Provide administrative support for learning events, whether in person, virtual or hybrid including making room, equipment and catering bookings
• Effectively communicate upcoming training events, resources and other L&D opportunities to the firm using Canva templates and firm branding
• Work with the L&D Manager to collate feedback on L&D events to help with adjustments or improvements
• Assist with updates to our internal web pages
• Respond to general email queries from members of the firm and external trainers
• Upload L&D invoices to the payments system (Chrome River) for authorisation and payment and process expenses as required
• Assist with team diary management
• Take and compile minutes during meetings/update our OneNote records
• Support the L&D Manager in maintaining the L&D spreadsheets recording L&D events, cost, study support arrangements etc
• Administer the firm's LMS, ensuring accurate data entry and content organisation; creation or maintenance of reporting on attendance, engagement and other uses of the platform
• Develop a User Manual for the firm's LMS containing internal processes to provide a comprehensive understanding of how it is used
• Assist in the creation and maintenance of training materials, editing and formatting
• Identify and analyse learning needs to establish team and individual capability and learning gaps, in line with organisational performance outcomes
• Use sound questioning and active listening skills to understand requirements and establish root causes of learning needs
• Consult with stakeholders to draw out relevant information and provide feedback to inform learning and training needs requirements
• Use effective analytical skills to seek out and analyse information; take ownership through to resolution, escalating complex situations as appropriate
• Design, construct and structure training/learning resources to meet a variety of needs, including digital/online/blended solutions
• Plan programmes / sessions / modules; select appropriate delivery methods; design engaging and inclusive learning activities
• Develop materials and resources to support learning
• Confidently engage all learners in structured learner-centred training, primarily of content-driven resources
• Plan, organise and prepare for training/learning events in a timely fashion
• Interact with learners of varying abilities, using a broad range of techniques and carefully planned questioning techniques
• Facilitate and deliver learning in face-to-face, blended and digital environments as appropriate
• Monitor a learner’s progress and deliver motivational and developmental feedback
• Manage participation, attitudes and behaviours to reach learning objectives
• Use effective coaching skills to enable learners to achieve learning objectives
• Evaluate the impact of learning solutions and measure development initiatives for effectiveness, business relevance and efficiency
• Build evaluation mechanisms for learning outcomes using quantitative and qualitative feedback where appropriate
• Apply techniques to analyse the impact of training from learners’ experience
• Communicate and influence through a range of media and adapt style to the audience
• Build trust and sound relationships with customers/learners/colleagues; handle conflict and sensitive situations professionally and confidentially
• Consistently support colleagues and collaborate within the team and L&D to achieve results; build and maintain relationships with the L&D team, HR and the wider business as required

Qualifications and Skills

• GCSE English (grade 5/B) and Maths (grade 5/B) or equivalent
• A Level or equivalent qualifications; willingness to pursue a Level 3 Learning and Development Apprenticeship Standard
• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Analytical skills
• Logical thinking
• Teamworking
• Creative thinking
• Initiative
• Non-judgemental approach
• Patience
• Curiosity
• Proactivity
• Ability to multi-task
• Enthusiasm