Learning and Assessment Administrator (5 month fixed term)

Confidential; Greater London; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Hybrid working

35 hours per week

Friendly team

Job summary

Confidential in Central London is seeking a Learning and Assessment Administrator on a 5-month fixed-term contract. The role is hybrid (2 days in the office, 3 days at home) with a 35-hour week and a £28,000 annual salary.

You will support learners through learning, examinations and assessments, handling data, CRM records and stakeholder inquiries. The ideal candidate has at least two years of admin experience, strong IT skills (Excel, Word, Outlook, PowerPoint) and experience with CRM or

Qualifications

• Two years of administrative experience or more.
• Strong IT skills including Excel, Word, Outlook and PowerPoint.
• Experience using a CRM, database or similar system.
• Attention to detail and accurate data processing.

Responsibilities

• Respond to learner and stakeholder enquiries by phone and email.
• Support online examinations and assessments.
• Upload candidate data and assessment materials.
• Maintain records across CRM and assessment systems.
• Resolve learner access and platform queries.
• Process assessment entries, postponements, withdrawals and absences.
• Support requests for reasonable adjustments and other requirements.
• Schedule meetings and coordinate with examiners and external stakeholders.
• Track tasks and meet deadlines.
• Process invoices and payments.
• Work with Excel reports and data.
• Produce reports from internal systems.
• Handle confidential information securely.
• Support the wider team during busy periods.

Skills

Administrative experience

Microsoft Excel

Customer communication

Time management

Tools

CRM system

Microsoft Dynamics

Job description

Learning and Assessment Administrator (5 month fixed term)

Farringdon, London
£28,000 per annum
5-month Fixed-Term Contract Full-time, 35 hours
Hybrid: 2 days office / 3 days home
ASAP start

We are recruiting a Learning & Assessment Administrator to join an established and highly regarded professional membership organisation in Central London.
This is an initial five-month fixed-term contract, with the possibility of continuing beyond this depending on business requirements.
Working within a friendly and busy Education & Learning team, you’ll provide high-quality administration supporting learners throughout the learning, examination and assessment process.
We’re looking for someone who is highly organised, computer savvy, quick to learn and confident using databases and systems. Previous experience within education, examinations, assessment, a membership organisation or similar environment would be particularly useful.
What will you be doing?
You’ll provide varied administrative and systems support, including:

• Responding to learner and stakeholder enquiries by telephone and email
• Supporting online examinations and assessments
• Uploading candidate data and assessment materials
• Maintaining accurate records across CRM and assessment systems
• Resolving learner access and platform queries
• Processing assessment entries, postponements, withdrawals and absences
• Supporting requests for reasonable adjustments and other assessment requirements
• Scheduling meetings and coordinating with examiners and other external stakeholders
• Tracking tasks and ensuring deadlines are met
• Processing invoices, payments and associated administration
• Working with Excel spreadsheets, reports and data
• Producing reports and statistics from internal systems
• Handling confidential and sensitive information securely
• Supporting the wider team during busy assessment periods

About You

You’ll ideally have:

• At least two years' administrative experience
• Strong IT skills, including Microsoft Excel, Word, Outlook and PowerPoint
• Experience using a CRM, database or similar business system
• Microsoft Dynamics experience would be advantageous but isn’t essential
• Excellent attention to detail and accurate data-processing skills
• Strong organisation, planning and time-management skills
• Excellent written and verbal communication
• Confidence dealing with customers or stakeholders in a busy environment
• The ability to learn new systems and processes quickly
• A proactive approach and the confidence to ask questions when needed
• The ability to manage multiple tasks and deadlines while remaining calm under pressure

Previous experience within education, examinations, assessment, learning, professional membership or a similar environment would be particularly advantageous.

What’s on Offer?

• £28,000 per annum
• Initial 5-month fixed-term contract, with potential to extend
• 35 hours per week, Monday to Friday, 9am 5pm
• Hybrid working: 2 days in the office and 3 days from home, with some flexibility required according to business needs
• Friendly and supportive team
• Varied role combining administration, systems, data and learner support
• ASAP start following successful interview

Interviews are moving quickly, so immediate or short-notice availability would be particularly welcomed.
If you're a strong administrator who enjoys working with systems, data and people and can quickly get to grips with new processes, we'd love to hear from you.