Learner Success Coach – Prison Education

Peopleplus; Toseland; On-site; GBP 24,000 - 32,000; Full time

Job summary

PeoplePlus is seeking a proactive Student Support Coach to join our Prison Education team. You will be the first contact for learners, guiding them through induction, assessing starting points, and setting up pathways to success.

You will provide pastoral support, track learner progress, promote Open University and distance learning options, and coordinate with tutors and partner agencies to ensure learners stay engaged and make progress within sentence plans.

Qualifications

• NVQ Level 2 in Business Administration (or equivalent).
• Level 3 qualification in supporting individuals with learning disabilities (or equivalent).
• Strong IT skills and ability to manage and analyse data.
• Excellent organisational, communication, and interpersonal skills.
• Ability to motivate and engage learners, particularly those with barriers to education.
• Experience in administration and working with individuals with additional needs or trauma.
• High attention to detail and ability to manage records accurately.
• Understanding of safeguarding, equality, and data protection.

Responsibilities

• Deliver a warm and professional welcome to learners entering education.
• Lead screening and assessment processes during induction.
• Gather learner history and assess starting points.
• Deliver engaging induction sessions to maximise participation and engagement.
• Provide ongoing pastoral support to improve learner retention and achievement.
• Build relationships with learners to understand goals and barriers.
• Support learners at risk of disengagement and track interventions.
• Use trauma-informed approaches to support learners effectively.
• Offer advice and guidance on available courses and learning pathways.
• Promote education opportunities, including Open University and distance learning.
• Support applications and liaise with tutors and external organisations.
• Ensure learners are enrolled on courses aligned to their sentence plans.
• Maintain accurate learner records and data across prison systems.
• Support enrolment, registers, exams, and invigilation processes.
• Coordinate with internal teams and partner agencies.
• Help maintain systems for the smooth running of the education centre.
• Work collaboratively with tutors, support staff, and prison teams.
• Support peer mentors and learner development activities.
• Provide cover across the team, including admin and induction duties where required.
• Contribute to achieving contract KPIs and standards.

Skills

Strong IT skills

Organisational skills

Communication and interpersonal skills

Motivate and engage learners

Administration experience

Data analysis

Safeguarding knowledge

Education

NVQ Level 2 in Business Administration (or equivalent)

Level 3 qualification in supporting individuals with learning disabilities (or equivalent)

Job description

PeoplePlus is seeking a proactive Student Support Coach to join our Prison Education team. You will be the first contact for learners, guiding them through induction, assessing starting points, and setting up pathways to success.

You will provide pastoral support, track learner progress, promote Open University and distance learning options, and coordinate with tutors and partner agencies to ensure learners stay engaged and make progress within sentence plans.