Learner Engagement & Outreach Officer

Acorn Training Ltd.; United Kingdom; Remote; GBP 26,000 - 34,000; Full time

Job summary

Acorn Training Ltd. in the East Midlands is seeking a Learner Engagement Officer to drive participation in adult learning across the region.

You will build partnerships with community groups, schools, and employers to promote programmes and referrals. You will deliver information, advice and guidance sessions, manage referral data, and ensure recruitment and enrolment paperwork meets funding and regulatory standards.

Qualifications

• Experience in learner and stakeholder engagement.
• Proven track record of meeting targets.
• Customer service experience.
• Experience with employer networks, agencies and local authorities.
• Understanding safeguarding and equal opportunities.
• Excellent IT and MS Office skills.

Responsibilities

• Develop relationships with external stakeholders to support growth of adult learning.
• Promote suitable adult learning programmes and SWAPs to learners and referral sources.
• Provide information, advice and guidance sessions to potential learners.
• Engage with potential learners, employers and community groups with accurate programme information.
• Manage and share learner referral information with tutors and managers.
• Respond to referral inquiries and provide necessary support.
• Assess individual learner needs and provide tailored information and guidance.
• Promote adult learning at education and careers events.

Skills

Engagement with learners

Strong communication

IT skills

Organisation and planning

Empathy

Time management

Education

Level 2 IAG or equivalent qualification

GCSE English, Maths and ICT (A*-C)

Full driving licence

Tools

MS Office

Job description

Acorn Training Ltd. in the East Midlands is seeking a Learner Engagement Officer to drive participation in adult learning across the region.

You will build partnerships with community groups, schools, and employers to promote programmes and referrals. You will deliver information, advice and guidance sessions, manage referral data, and ensure recruitment and enrolment paperwork meets funding and regulatory standards.