Learner Engagement Officer

Quack Recruitment and Training; Uttoxeter; Sur place; GBP 26 000 - 30 000; Plein temps

Résumé du poste

Quack Recruitment and Training in Uttoxeter is seeking a proactive Learner Engagement Officer to support learners onto fully funded training programmes and keep them engaged on their journey into employment.

You will engage with prospective learners by phone, email, outreach and face-to-face conversations; build relationships with Jobcentre Plus and referral partners; assist with screening, eligibility and enrolment; and maintain accurate records to ensure compliance.

Qualifications

• Experience in learner engagement, recruitment, or employability outreach.
• Strong communication and relationship-building with diverse communities.
• Ability to manage enquiries, follow-ups, and deadlines.
• Commitment to safeguarding, equality and learner wellbeing.

Responsabilités

• Engage with prospective learners via calls, emails, outreach and face-to-face conversations.
• Explain training opportunities and help learners match programmes to goals.
• Develop relationships with Jobcentre Plus and referral partners to generate referrals.
• Support initial screening, eligibility checks and enrolment with the admin team.
• Maintain regular contact to encourage attendance and preparedness.
• Monitor attendance and engagement; follow up on absences.
• Work with tutors to address barriers to participation.
• Support learners to progress to interviews, employment or further training.
• Maintain accurate records of contacts, referrals and progression.
• Raise safeguarding or wellbeing concerns through appropriate channels.

Connaissances

Communication skills

People skills

Organisation

Learner engagement

Microsoft Office

Outils

Microsoft Office

Databases/PICs

Description du poste

Are you passionate about helping people access training and take their next step towards employment?

Do you have experience engaging with learners, building relationships, and supporting people to achieve their goals?

Quack Recruitment & Training is looking for a proactive and motivated Learner Engagement Officer to join our team in Uttoxeter, supporting learners onto our fully funded training programmes and helping them stay engaged throughout their journey into employment.

Responsibilities for the Learner Engagement Officer role will be:

• Engage with prospective learners through telephone calls, emails, community outreach, and face-to-face conversations.
• Explain available training opportunities and help learners identify programmes that match their interests and career goals.
• Build and maintain relationships with Jobcentre Plus, community organisations, and referral partners to generate learner referrals.
• Support learners through initial screening, eligibility checks, and enrolment, working closely with the administration team.
• Maintain regular contact with learners before their course starts to encourage attendance and ensure they feel prepared.
• Monitor attendance and engagement throughout training, following up on absences and identifying learners who need additional support.
• Work with tutors and the wraparound team to address barriers to participation, including confidence, travel, and personal circumstances.
• Support learners to take their next steps towards interviews, employment, or further training.
• Maintain accurate records of learner contact, referrals, enrolments, and progression in line with compliance and funding requirements.
• Promote a positive and inclusive learner experience, raising safeguarding or wellbeing concerns through the appropriate channels.

Requirements for the Learner Engagement Officer role will be:

• Experience in learner engagement, recruitment, employability, community outreach, or a similar role.
• Strong communication skills and the confidence to build relationships with people from a range of backgrounds.
• A supportive and approachable manner, with the ability to motivate learners and build their confidence.
• Good organisational skills and the ability to manage enquiries, follow-ups, and competing priorities.
• Confidence using Microsoft Office, databases, or PICs systems to maintain accurate records.
• A proactive approach to meeting learner recruitment, attendance, and engagement targets.
• An understanding of barriers that can prevent people from accessing training or employment.
• Experience working within funded training or adult education is desirable but not essential.
• A commitment to safeguarding, equality, and learner wellbeing.

Pay for the Learner Engagement Officer role will be: £26,000-£30,000 PA

Schedule: Monday to Friday, 8:30am-5:00pm

Location: Uttoxeter

Contract Type: Permanent