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Acorn Training LTD; South Yorkshire; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Flexible working

Annual leave 26 days

Pension scheme

CPD training

Westfield Health

Wellbeing initiatives

Disability confident leader

Annual volunteering day

Employee recognition

Job summary

Acorn Training LTD in South Yorkshire seeks a Learner Engagement Officer to build strong partnerships and promote adult learning programmes. You will manage learner referrals, provide information, advice and guidance, and work with tutors and teams to ensure smooth recruitment and enrolment processes.

You will engage with learners, employers, and community groups, pursuing monthly targets for starts and progression, while promoting inclusive learning opportunities and coordinating with events

Responsibilities

• Develop and nurture strong and productive relationships with external stakeholders, community organisations, and networks to foster partnerships that support adult learning programmes.
• Identify and actively promote suitable Adult Learning programmes and SWAPs to learners and sources that refer learners.
• Conduct information, advice, and guidance sessions to inform potential learners about opportunities in our adult learning curriculum.
• Engage with potential learners, employers, and community groups, providing accurate information on available programmes.
• Manage and maintain learner referral information, coordinating with tutors, the Skills Performance Manager, and Heads of Curriculum.
• Respond to referral inquiries, offering assistance aligned with learners' needs.
• Assess learner needs and provide tailored information, advice, guidance, and support for their learning journey.
• Attend education and careers events to promote adult learning and other programmes.
• Ensure recruitment, enrolment and contract paperwork is completed on time, adhering to funding and regulatory requirements.
• Meet monthly targets for programme starts, placements, and progression.
• Develop learner engagement strategies to boost participation and attendance.
• Collect learner feedback to identify improvements and enhance learning experiences.
• Collaborate with marketing and communications teams to promote programmes and engage potential learners.

Job description

Learner Engagement Officer - South Yorkshire (Acorn 0642)

We reserve the right to close this advertisement at any time if we receive suitable applications for the role.

Key Responsibilities

• Develop and nurture strong and productive relationships with external stakeholders, community organisations, and networks to foster partnerships that support the growth and success of adult learning programmes.
• Identify and actively promote suitable Adult Learning programmes and SWAPs to learners and sources that refer learners.
• Conduct effective information, advice, and guidance sessions to ensure potential learners are well-informed about the range of opportunities available through our adult learning curriculum.
• Engage proactively with potential learners, employers, and community groups, providing accurate and comprehensive information regarding available adult learning programmes.
• Manage and maintain detailed learner referral information for each programme, facilitating smooth communication and information sharing with relevant tutors, the Skills Performance Manager, and relevant Heads of Curriculum.
• Respond promptly to referral inquiries, offering necessary assistance and support in alignment with the specific requirements of potential learners.
• Conduct comprehensive assessments of individual learner needs, aspirations, and challenges, delivering tailored information, advice, guidance, and support to facilitate their initial learning journey.
• Attending education and careers events, schools/academies and employability events when required and actively promoting adult learning (and other programmes) to potential learners.
• Ensure meticulous and timely completion of all recruitment, enrolment and other contract-related documentation, adhering to funding and regulatory requirements.
• Meet monthly targets for programme starts, placements, and progressions, aligning with recruitment profiles.
• Develop and implement learner engagement strategies that encourage active participation, attendance, and commitment to adult learning programmes.
• Collect feedback from learners to identify opportunities for programme enhancement and continuously improve the quality of the learning experience.
• Actively collaborate with marketing and communication teams to effectively promote adult learning programmes and engage potential learners.

Key Performance Indicators

• Engagement Rate: The level of engagement with potential learners.
• Referral Response Time: The speed at which enquiries and referrals are responded to.
• Prospect to Referral Rate: the percentage of individuals engaged who convert to a referral.
• Referral to Enrolment Rate: the percentage of referrals who convert to a programme enrolment.
• Programme Starts: The number of learners who officially begin their chosen adult learning programme.
• Diversity and Inclusion Metrics: The success in attracting learners from diverse backgrounds and underrepresented communities.
• Referral Source Performance: The performance of different referral sources.
• Learner Satisfaction: Measured through feedback surveys.
• Timeliness of Documentation: The accuracy and punctuality of paperwork related to recruitment, enrolment, and learner records.
• Monthly Target Achievement: The level of success in meeting or exceeding the monthly enrolment targets as defined by the recruitment targets.

Benefits

• Flexible working including home-based, centre-based, or hybrid job role dependant
• Up to 26 days annual leave, with the option to purchase up to 10 additional days
• Pension scheme to support your long-term financial wellbeing
• Training and professional development, including CPD workshops and professional qualifications
• Westfield Health Scheme with benefits including 13 healthcare services, cashback towards essential health bills, counselling and therapy treatments, fast access to MRI, CT, and PET scans, and discounted shopping vouchers
• Wellbeing initiatives including Wellbeing Wednesdays and the Mental Health at Work Pledge
• Disability Confident Leader, Menopause Workplace Pledge, Armed Forces Covenant, Ban the Box Employer, and secure prayer spaces
• Annual paid volunteering day and charity initiatives
• Cash incentives for Employee of the Month and Employee of the Year awards